Diploma Student / Intern 【Japan Strategy and Operation - CS&D Operations】

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

APAC Strategy & Operations team focuses on the successful strategy to execution via creation, deployment, and execution of processes, tools, and services, across all Customer Success and Customer Services & Delivery (CS&D) Board Areas and in close alignment with related functional lines of business to drive and impact revenue growth.

Our Mission includes: - Delivering a harmonized, predictable, and scalable operating model that can be replicated across our line of business. - Deploying end-to-end processes and innovations to help improve productivity of field teams. - Simplifying operational processes, resulting in increased time to revenue

This Diploma Internship offers a unique opportunity to work in close collaboration with Japan market unit CS&D management and stakeholders to support the execution of operational best practices.

Key Responsibilities:

• Business Review Support: Assist in preparing and conducting through market unit business review, including Market Unit Rhythm of Business support for CS&D Board Area, offering valuable insights and recommendations  
• Business Partnership: Collaborate closely with Market Unit CS&D team to identify opportunities for operational improvements and to align on strategic goals
• Performance Monitoring and Tracking: Performance monitoring for Market Unit Top Adoption KPI Program
• Data Analysis: Utilize data and analytics to drive business insights, assess risks, and propose solutions to enhance operational efficiency and profitability.
• Stakeholder Engagement: Develop strong relationships with key stakeholders to facilitate effective communication and collaboration across departments.

Skills :

• A keen attention to detail and a commitment to delivering high-quality output.
• Intermediate proficiency in MS Office applications, especially Excel and PowerPoint.
• Strong verbal and written communication skills in Japanese and English (Advanced proficiency a plus).
• A passion for learning and a willingness to develop analytical skills to interpret data effectively.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong organizational skills, able to work effectively under tight deadlines.
• Self-motivated and adaptable, with a proactive approach to taking on changing priorities.
• Excited about continuous learning, professional development, and tackling new challenges.
• A creative mindset, eager to explore innovative ideas and contribute fresh perspectives to projects and initiatives.

 Qualifications :

• Must be currently enrolled in a tertiary institution or post-graduate degree
• Be able to work at least 6 months of internship duration
• Be able to work approximately 20 hours per week on average, with working hours flexibly adjustable depending on weekly requirements

Why join us:

• Opportunity to work with a highly skilled and motivated team.
• A collaborative and innovative work environment.
• Opportunities to work alongside with Market Unit CS&D leadership
• Opportunities for professional growth and development
  

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部門紹介（Japan Strategy and Operation – CS&D Operations）

APAC Strategy & Operations チームは、Customer SuccessおよびCustomer Services & Delivery (CS&D)ボードエリアのすべてにおいて、関連するビジネスラインや機能と密接に連携しながら、プロセス、ツールおよびサービスの開発、展開、実行をすることで、戦略の実現を成功へ導き、収益成長を促進することに重点を置いています。

私たちのミッションは、以下の通りです。

• 事業全体で再現可能な調和の取れた予測可能でスケーラブルなオペレーティングモデルを提供すること。
• 現場チームの生産性向上を支援するために、エンドツーエンドのプロセスとイノベーションを導入すること。
• オペレーションプロセスを簡素化し、収益化までの時間を短縮すること。

このディプロマインターンシップは、日本マーケットユニットのCS&D マネジメントやステークホルダーと緊密に連携し、ベストプラクティスな業務の実行を支援する機会となります。

業務内容:

• 経営レビューサポート： CS&D ボードエリア向けビジネスサポートのマーケットユニットリズムなど、マーケットユニットのビジネスレビューの準備と推進を支援し、貴重なインサイトと推奨事項を提供する
• ビジネスパートナーシップ：マーケットユニット CS&D チームと緊密に連携して、業務改善の機会を特定し、戦略的目標との連携を図る
• パフォーマンス監視および追跡：マーケットユニットのトップ導入 KPI プログラムのパフォーマンス監視をする
• データ分析：データとその分析ツールを活用して、ビジネスインサイトを推進し、リスクを評価し、業務効率と収益性を高めるソリューションを提案する
• ステークホルダーエンゲージメント：主要ステークホルダーと強固な関係を築き、部門間の効果的なコミュニケーションとコラボレーションを促進する

必要スキル:

• MS Officeアプリケーションの一般的なスキル(特にExcelおよびPowerPointのスキル)
• 日本語および英語による優れたコミュニケーション能力・文章作成能力（口頭および文章）
• 複雑なデータを解釈し分析する能力
• 自ら動き、またチームワークを通じて適応しながら働ける能力
• 短期間で効率的に業務を遂行する能力
• 自発的で柔軟性があり、変化する優先事項にもスムーズに対応する能力
• 継続的な学び、プロフェッショナルとしての成長、新しい挑戦への意欲
• 創造的な思考力と新しいアイデアや先進的な視点を提案する能力

必要な資格:

• 大学または大学院に在籍していること
• 東京オフィスに在来線で通勤が可能であること（出社とリモートワークのハイブリット型）
• 最短で6ヶ月間は就業できること（延長可能）
• 平均して週20時間の勤務が可能であること（平日9-18時、稼働時間の調整は週により柔軟に可能）

私たちと働くメリット:

• 高いスキルを持つモチベーションあふれるチームとの協働の機会
• 協力的で革新的な職場環境
• 日本のCS&Dリーダーと共に働ける機会
• プロフェッショナルとしての成長と自己開発の機会

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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