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HR Service Consultant

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Date: Dec 27, 2020

City: Tokyo, 13, JP

Company: SAP



Requisition ID: 258969
Work Area: Human Resources
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Key Responsibilities & Tasks

【Key Areas of Responsibility and Tasks

Local Human Resources Services is responsible for the efficient and compliant delivery of standardized, country-specific HR services and process consultancy, partnering with HR colleagues, Corporate Functions and External Vendors using latest HR tools and technology.

We are strongly focused on our customer priorities by delivering a great consumer experience while we stay on track with innovation and evolve without disruption.

Local HR Services Consultant manages the daily workload by accurately applying local knowledge and expertise that is required to ensure all HR processes are running according to SAP standards, SLAs and meeting local compliant regulations. 

Supports country, regional and/ or global projects as needed.


Employee Lifecycle Support】

  • Support HR processes along the Employees Lifecycle based on local regulatory policies in line with SAP guidelines and standards acting as the 2nd level Functional Specialist
  • Guide employees and managers through work event processes starting with Day 1 Onboarding facilitation, managing Contractual Changes (job, salary, working time, location, etc.), Employment Statements up to and including Offboarding/ Termination and provide Organisational Management requests support.
  • Consult with employees and deliver on life events such as maternity, absence management or local benefits.
  • Manage employee files and optical archive.


Local Regulatory Process Delivery】

  • Process local statutory related activities to ensure compliance in each region with the guidance of the Country HR Director. Administer government mandated benefits such as social insurance.
  • Support internal or external audits.


【Global HR Services Liaison Partnering】

  • Help to establish and enhance HR delivery by acting as a liaison between country HR and Global HR Services (GHRS).
  • Secure information flow, connect stakeholders and support end to end process design and solutions.
  • Partner with HR Practices and HR BP on implementing new services, initiatives, tools and build bridges to Global HR Services.


【HR Project Management – Driving for Improvement & Innovation】

  • Generate new and innovative ideas. Identify process enhancement opportunities or gaps for continuous improvement.
  • Support the roll-out of new processes, tools or technology. Work with project/ process owner on project scope, project plan, coordinate with IT on technology updates, testing, training and communication to all stakeholders. Do proper risk & issue management. Deliver on time and in quality.
  • Act as a Topic Owner for a defined process within the LHRS portfolio.


Competencies & Skills

  • Customer Focus
  • Communication
  • Quality Focus
  • Teamwork & Collaboration
  • Results-Driven
  • Partner & Third Party Engagement
  • Service Orientation
  • Consulting Skills
  • HR Processes, tools and solutions
  • Project Management
  • Priority Setting
  • Assertiveness


Experience & Educational Requirements

【Experience & Language Requirements】

  • 2-3 years experience in HR..
  • Knowledge in one or more of these areas: Staffing, Benefits, Compensation, Employee Relations, Payroll or Data Maintenance preferred.
  • Bi-lingual skills as needed based on region (English + Japanese)


  • University degree or comparable experience

【Professional Training & Certification】

  • HR certificate and technical skills certificate (MS Office)



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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