JAPAN BTP Customer Success Partner Advisor
Key Responsibilities & Tasks
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The Business Technology Platform (BTP) Customer Success Partner (CSP) will proactively engage with an assigned portfolio of customers with the goal of driving customers to leverage BTP as the platform-of-choice for integration, extension, innovation and analysis scenarios of the Intelligent Enterprise. The BTP CSP will be responsible for developing relationships with technical decision makers to ensure that SAP customers consumption of the BTP Cloud services grows in alignment with SAP (Intelligent Enterprise) strategy. The BTP CSP can also engage customers to activate their initial adoption, promote retention and loyalty.
As the BTP-CSP Advisor your main tasks will be:
> proactively engage with customers to sustainably increase consumption of SAP Business Technology Platform (BTP) services, and coordinate activities with the Account Team. > analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures. > the primary SAP BTP point of contact and will orchestrate success resources across SAP and customers as described in SAP BTP engagement model. > analyze your customer’s technical needs and define consumption plans for your assigned customers. > provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap. > a voice of the customer to internal SAP stakeholders. > work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc. > A BTP-CSP Advisor may also be assigned to fulfill a customer’s premium subscription services
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Experience > 3-4 years of experience in the following areas: Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc. > foundational knowledge of public cloud platforms (PaaS) and providers > deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions > Multi-lingual a plus depending upon region > Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook > Excellent verbal and non-verbal communication skills(Japanese & English) > Excellent analytical skills Education > Bachelor's degree equivalent: yes Professional Training & Certification > Certification in enterprise architecture (e.g. TOGAF) are a plus
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 403663 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Tokyo, Tokyo, JP, 100-0004
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Cloud, ERP, Pre-Sales, Product Manager, Technology, Sales, Marketing, Operations