JAPAN Customer Renewal Executive (CRE)

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Key Responsibilities & Tasks

Within the Customer Renewals Center (CRC), our people and our culture are central to our success! Cloud Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the CRC is the place for you!

The Cloud Renewal Executive plays a critical role in ensuring the timely and successful renewal of cloud subscription contracts. The role involves working closely with customers, internal teams and external stakeholders to support renewal processes, identify upsell opportunities and maintain high customer satisfaction. This position provides an excellent opportunity to develop expertise in cloud subscription management, customer engagement and sales operations. 

1. Renewal Strategy and Management

• Assist or Own the end-to-end management of cloud subscription renewals for assigned accounts.
• Ensure timely communication with Customers about upcoming renewals and contract terms.
• Accurately update and maintain customer renewal data in CRM systems.

2. Contract & Customer Management

• Build and nurture positive relationships with assigned customers to understand their needs and concerns.
• Act as the first point of contact for renewal-related inquiries.
• Address customer questions regarding contract terms, pricing and products offerings.

3. Collaboration

• Work with Senior Renewal Executives, Sales, Customer Success team OR Virtual Account (VAT) teams to align on account strategies.
• Partner with internal teams to resolve customer issues that may impact renewals.

4. Upsell & Cross-Sell Opportunities

• Identify and drive upsell and cross-sell opportunities during the renewal process, collaborating with Sales and Customer Success teams.
• Leverage insights from customer interactions to recommend additional products or services.

5. Forecasting & Reporting

• Maintain accurate renewal forecasts and provide regular updates to leadership on renewal pipeline status.
• Track and report renewal KPIs, including retention/renewal rates, retention/renewal revenue and churn analysis.

6. Process Optimization

• Contribute ideas to improve the efficiency and effectiveness of the renewal process.

Support the implementation of best practices in renewal management.

Experience

• 0-2+ years of experience in customer service, account management, customer success, sales or renewal management.
• Prior experience in the software or cloud industry is a plus but not mandatory.

Skills and Competencies

• Strong communication and interpersonal skills.
• Basic understanding of subscription models and cloud technology.
• Highly organised with attention to details.
• Proficient in MS Office; familiarity with CRM tools (e.g. Harmony Quote, Gainsights etc.) is an advantage.
• A customer-centric approach with a positive attitude.

Ability to work in a fast-paced, collaborative environment.

What We Offer

This role is ideal for individuals looking to kickstart their career in cloud subscription management while making a tangible impact on customer success and retention.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 415396  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.