Customer Onboarding Specialist Advisor for Cloud ERP

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you'll do:

As a Customer Onboarding Specialist Advisor, your Core Tasks are:

• Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
• Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.

• Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
• Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
• Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
• Advice on transformation, project, and technology readiness areas.
• Guide customers through enablement planning in alignment with their business goals and identified needs.
• Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
• Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
• Support/Attend customer enablement events as needed.
• Continuously build upon and enhance your current knowledge around topics within the portfolio.
• Effectively collaborate and communicate with SAP sales and post-sales account team members.
   

What you bring

Customer Onboarding Specialist Advisor has 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering.

Functional expertise

• Has good experience working in global teams and environments.
• Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
• Has experience with cloud solutions, preferably SAP.
• Has functional knowledge of the targeted SAP S/4HANA private and public editions.
• Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective.
• Has knowledge of SAP internal processes around customer management.
• Has knowledge of SAP internal tools around customer engagement
• Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment.
• Has strong communication skills and the ability to credibly present recommendations to senior levels.
• Fluent in English (oral and written) and and additional languages are welcomed.

Meet your team

Customer Onboarding creates and delivers customer onboarding journeys for new SAP customers from signature to first initial value or successful go live. Onboarding Advisors provide targeted engagements that, in partnership with account teams, help customers to achieve initial access, prepare for project start, identify, and consume enablement assets, and mitigate risk throughout the onboarding project lifecycle.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 66,000 - 143,400 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

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Requisition ID: 398370  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

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