SAP iXp Intern - Customer Success Marketing & Communications Coordinator

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

About the SAP Internship Experience Program 

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.  

Three reasons to intern at SAP 

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network. 

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.   

3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.  

What you’ll do 

Position title: SAP iXp Intern - Customer Success Marketing & Communications Coordinator 

Location: Toronto 

Expected start date: August/September 2024 (Flexible) 

Duration: 8 months 

In this role, you will be part of the Customer Adoption Office team and support our Customer Success Managers (CSMs) by building best-in-class customer experiences, with a focus on the areas listed below.  
    
Communications, Customer Events & Webinars:  

• Professional writing, editing, and proofreading of internal and external communications  

• Actively engage in the design and content management of internal assets (newsletters, emails, and SharePoint pages)  

• Create and execute end-to-end external email campaigns promoting virtual customer programs (e.g., webinars)  

• Timely coordination and execution of internal meeting cadences (quarterly business reviews, state of the business reviews, and more)  

   
Video & Graphic Design:  

• Design and edit video and audio content such as event recap videos, customer stories, team videos, podcasts  

• Develop & design customer email campaigns, internal newsletters, and communication templates, manage internal and external facing distribution lists, and engage inboxes  

  
Content Strategy & Management:  

• Help to create and maintain content for CSM audiences and customers  

• Maintain solution pages for all Cloud ERP post-sales activities  

• Run content audit to update broken assets and links  

• Ensure internal Community Engagement SharePoint pages are up to date  

What you bring 

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.  
   

• Background in Marketing, Communications, Public Relations or Commerce related degree (Bachelor’s, Master’s, MBA)  

• Strong written communication skills (email, PPT, newsletters)  

• Proficient in content creation (videos, newsletters, etc.) and management  

• Website management skills/experience an asset  

• Previous marketing/communications experience an asset  

• Prior experience with email campaigns, webinar management, and any marketing automation tools is a plus  

• Strong Relationship/Interpersonal skills  

• Detail Oriented  

• Curious and eager to learn  

• Demonstrated Self Starter  

• Strong organizational skills  

• Business Acumen  

• Strong collaboration skills  

• Experience with graphic design tools such as Canva, Adobe Suite  

• Digital Media experience is an asset   

• Experience with Zoom and/or other virtual event hosting tools is an asset   

• Experience with SAP Microsite Platform a strong asset  

• Experience with Sharepoint 

• Business Process/Supply Chain Education/Experience an asset  

• Passionate about customer experience  

Meet your team 

The goal of the Cloud ERP Customer Adoption Office Team is to support the global Customer Success Managers (CSMs) with customer renewals, adoption, expansion/upsells, and references.  
   
The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization. The intern will be able to develop knowledge and capabilities in the following areas: SAP S/4HANA Cloud, Digital Supply Chain, and Finance Solutions, as well as Customer Relationship Management, Marketing & Communications, Data Analytics, Operations, Team Enablement, and Audience Engagement.  

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 18.00 - 35.00 CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link:  www.SAPNorthAmericaBenefits.com

Requisition ID: 397680  | Work Area: Communication  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid