SAP iXp Intern - Product Support

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 

What you’ll do

Position title: SAP iXp Intern - Product Support
Location: Toronto, ON
Expected start date to end date: May 2025 – May 2026 

• Investigate and resolve critical system issues for Enterprise level Fortune 500 companies
• Analyze and resolve customer Incidents by means of knowledge databases and verification of software customizing entries and hardware parameters
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better
• Develop strong working relationships with cross-functional teams within SAP.
• Utilize state of the art collaboration channels like swarming, communities, etc.
• Master SAP software that is being used by industries, governments and multinational companies around the globe
• Participate in QM (Queue Management) rotation

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Currently enrolled in a university degree in Computer Science, Business and Technology, or related areas
• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue
• Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.)
• Operating systems (Windows Server, Linux, command line interface)
• Data communications and networking (HTTP, TCP/IP, DNS)
• Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging
• Experience in troubleshooting distributed systems, including installation, migration and networking
• Knowledge of business, logistical, and financial processes
• Experience working with customers is a plus
• Familiarity with SAP Products & Solutions (SAP ERP, BTP, S/4HANA) is a plus

Meet your team

A global team characterized by a fostering a Supportive environment – we encourage expression, collaboration, individuality and diversity, spanning a range of nationalities and languages. Working on world class cloud products and services – enhancing your technical and SAP knowledge. Our locations also boast strong Innovation and Employee Engagement teams that help to foster an innovative spirit and ensure the well-being of everyone.
 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 18.00 - 36.00 CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link:  www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 423088  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid