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Services Partner (SP) Government of Canada

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Date: Dec 30, 2020

City: Toronto, ON, CA

Company: SAP

Requisition ID:270514
Work Area: Consulting and Professional Services
Expected Travel: 0 - 60%
Career Status: Executive
Employment Type: Regular Full Time
Career Level: T5

Hiring Manager: Silvio Bessa 

Recruiter Name: Sean Pyne




SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The Services Partner serves as a trusted leader to our most strategic and important customers assigned to either a single account or a portfolio of accounts.

This position has a high level of responsibility and exposure within SAP Services and the Partner community; developing and delivering sustainable, long-term engagements across all lines of service to support our Customer’s success.

The role requires a senior professional with an entrepreneurial mindset and the highest level of business acumen to provide strategic direction whilst taking full accountability for all stages of customer transformation journey, across sales and delivery.

The Services Partner will set strategic goals and outcomes to support the customer’s business objectives. The role takes full accountability for sales and delivery activities, monitoring performance, leading teams to an agreed vision and outcomes and driving business growth within the assigned account(s).The Services Partner serves as a trusted leader to our most strategic and important customers assigned to either a single account or a portfolio of accounts.


Key to your success as Services Partner will be:

Account and Stakeholder Management: Ability to work with the customer and focus on customer success, transformational outcomes, driving customer loyalty, satisfaction and renewals. Desire to lead people through a vision and drive the relationship at C-level in tight collaboration with the Global Account Director and/or Managing Partner and internal stakeholders.


Sales: Accountable for all sales-related activities including account planning, forecasting, reporting, opportunity origination, opportunity management and closing. Focus on expanding the SAP footprint at the customer by driving profitable revenue growth across all lines of business.


Delivery: Accountable for planning and delivery of all business outcomes, including scope and solutions within contractual obligations, quality criteria, on time and budget/margin requirements.


Leadership: Inspire customers, partners and internal resources to secure timely results, integrating strong disciplines and collaborative outcomes.



  • Proven experience managing large, complex enterprise accounts, leading cross-functional teams and developing account plans.
  • Strong experience in constructing and implementing business transformation, innovation and application roadmaps that link technology initiatives to business growth strategy.
  • P&L management of large engagements a significant advantage.
  • Deep relevant industry/domain expertise.


Soft Skills

  • Strong communication skills, able to effectively communicate in every environment, including informing and presenting to CxO level.
  • Influencing others with empathy: able to effectively communicate across cultures and audiences, using insightful questioning, storytelling and by showing empathy.
  • Digital leadership & tech savviness: managing virtual teams, leveraging social media and embracing new technologies. Advanced networking capabilities and business development skills to balance customer deliverables whilst executing on SAP business growth strategy


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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