SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at EMEA: +49 6227 7 48599 and careers@sap.com, Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

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Quality Support Engineer for SAP HANA Job

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Date: Sep 15, 2017

Location: Vancouver, BC, CA

Company: SAP

Requisition ID: 157509
Work Area: Software-Development Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

PURPOSE AND OBJECTIVES

 

The SAP HANA team develops a platform that performs parallel in-memory processing of huge data sets to offer extremely fast real-time responses for analytic queries and excels in OLTP. The platform also provides libraries for predictive, planning, text processing, spatial, and business analytics – all on the same architecture.

 

An essential part of this team is the development support team, which is responsible for supporting our external customer base by analyzing incidents and work closely with developers to ensure high quality of the SAP HANA database platform.

 

We are looking for experienced people who like to join our global SAP HANA Development Support team.

 

Are you passionate about supporting customers and stakeholders in close collaboration with HANA core database developers? You love analyzing and solving technical challenges and improve quality of the HANA database platform? Then we would like to see your application!

 

To find out more about the SAP HANA in-memory database team, check out our video:
http://youtu.be/-9pKaVplBGo

 

EXPECTATIONS AND TASKS

 

As part of the Quality Assurance you deal with critical situations in which you conduct technical analysis and handle internal and external communication. You provide the solution to our customers!

 

Focus topics include:

  • SAP HANA Development Support
    The Development Support team is distributed around the globe to ensure 24/7 customer service. When analyzing customer concerns, you work closely with global development teams and acquire deep technical knowledge of the different HANA platform components. Your daily work requires the ability to adapt to a fast-paced environment and prioritize quickly.

 

In your daily work you can expect to…

  • Analyze complex problems from customers or SAP internal stakeholders related to database engine and SAP HANA platform
  • Align customer requirements in close collaboration with SAP HANA development
  • Provide reproducible scenarios of customer issues to developers
  • Analyze performance and scalability of the SAP HANA database
  • Communicate issues to front office support or customer / LOB‘s
  • Continuously improve supportability features and documentation

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

Required skills:

  • Very good analytical skills
  • Good understanding of relational database architecture(s) or in memory solutions (HANA)
  • LINUX knowledge
  • Experience with analyzing & debugging complex problems
  • Good knowledge of SQL
  • Basic knowledge of at least one of the following programming languages:
    • Python/shell-Scripting
    • C/C++
    • ABAP
  • Ability to work well in global teams across different time-zones
  • Very good communication skills
  • Verbal and written working proficiency in English
  • Degree in computer science or related technical discipline

 

Preferred skills:

  • Using C++-Debuggers (like GDB) or profiling tools
  • Distribution strategies for data or tasks
  • Distributed file systems or cluster solutions
  • Experience with network & storage systems
  • Knowledge of SAP Applications (e.g. BW, ERP, S/4 HANA)
  • Knowledge in Git, Gerrit

 

WORK EXPERIENCE

 

  • Practical experience in database administration, optimization or application optimization for database access.
  • Work experience around Quality Engineering

 

#SAPHANAcareers

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

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