Senior User Experience Researcher

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you'll do

As a Senior UX Researcher you will be part of our multi-disciplinary design team that includes other user experience designers, user researchers, content designers and user assistance.

In your day-to-day, you will:

• Conduct user research on products within the PTX Data and Analytics products working collaboratively with the key members of the product team
• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
• Craft materials for research activities, such as research plans, moderation guides and workshop templates that align methods and scope with needs and constraints, then execute the research sessions
• Synthesize/analyze data and findings, developing actionable insights, outputs and frameworks for both short term and long-term research needs for product interactions and experiences
• Balance research rigor with agility to deliver timely, useful results
• Design compelling and digestible deliverables for product stakeholders, focused on storytelling and highlighting important insights for next steps
• Review research processes of others, offering consulting on user research best practices
• Collaborate with other researchers, designers, product managers and engineers to identify opportunities for innovation and differentiation
• Work with stakeholders to monitor success metrics and help design and product leaders continuously improve the experience 

What you bring

You are able to work hybrid from our Vancouver office 2-3 days a week.

• 5+ years of experience owning and leading user research projects with demonstrated impact on outcome, ideally in a software company
• Proficient in a wide variety of user research methods and able to mix and apply methods to answer research questions  
• Demonstrated ability to make informed decisions about how and when to apply research methods based on solid understanding of their benefits and tradeoffs
• Excellent communications skills
• Strong presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Open to trying new ways of working and teaching the broader organization how to integrate research into our daily activities
• Must be a solid team player in international teams with the ability to work asynchronously and manage your time well
• Familiarity with the UX design process and tools

The interview process will include a panel interview, be prepared to share case studies of recent work showing your thought process and outcomes.

Meet your team

The SAP PTX Data and Analytics is a global team with members in various countries, serving hundreds of thousands of customers around the world. Our Products are a cloud-based analytics solutions that integrates business intelligence, planning, and predictive analytics into a single platform. Together with our customers, you will design next generation solutions by employing SAP’s Design Led Development process. You will support strategic product teams to ride the wave of new trends and seed new concepts into the organization. You will offer design services to build products that deliver immense business value to our customers.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 98500 - 167400(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 414358  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid