Senior Customer Success Partner - SAP Signavio

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In this role you will be responsible for the post-sale lifecycle of the customer. A Customer Success Partner will drive value for the customers’ investment, leading to successful outcomes, retention, renewal, and growth. To achieve this, you will become a trusted advisor to these customers, will deeply understand their business and their needs. This role involves working closely with internal and customer account teams, senior executives, and users, engaging in product, technical and commercial conversations at multiple levels. You will be the customer’s strategic advisor, helping ensure Customer Value with an excellent SAP Signavio experience.


Responsibilities also include the following:

  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solutions to achieve business value
  • Serve as the primary point of contact post sale
  • Assume overall customer adoption responsibility and escalation management
  • Partner with internal SAP Signaviostakeholders to align account activities with the customer's business case and strategy
  • Educate customers on new features and releases
  • Monitor adoption and utilisation trends, provide recommendations based on customer’s business needs
  • Identify renewal risk and collaborate with internal teams to ensure a successful renewal
  • Identify upsell opportunities
  • Conduct periodic customer reviews
  • Serve as the voice of the customer to drive continuous improvement across all areas including product
  • Work with the SAP Signavioteams to properly position Professional Services/consulting




  • Good Experiences in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product
  • ideally good experience in a business process management approach, S4 Transformation project or in Data Analytics projects
  • Sophisticated business sense and understanding of underlying drivers/strategy of our customers business.
  • Track record of leading technical conversations and persuading others to act based on requirements and value provided by solutions.
  • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
  • Track record of achieving targets and goals.
  • Track record of managing large, complex projects/programs.
  • Handled difficult customers or situations and can demonstrate resolutions.
  • The motivation and flexibility to work in a high-growth environment where things can change quickly.
  • Excellent knowledge of German, English fluent



The CCO Office Team is responsible for all post-sales and customer-facing activities in the specific regions.  

SAP Signavio is a newly established area at SAP that is revolutionizing the way businesses think about their processes, offering a powerful, all-in-one platform to optimize business processes and drive intelligent business transformation with live insights. 


#SAPBPICareers #businessprocessintelligence #signavio #bpi #SAPMunichCareers




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EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 366374  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  366374
Posted Date:  Feb 22, 2023
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Vienna, AT, 1021

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