Intern - SAP Customer Success- Delivery Excellence

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 
Three reasons to intern at SAP

  1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
  2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
  3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips. 


About the team

The Services EMEA South Delivery Excellence Team is a regional practice, which together with our global, and Market Unit stakeholders, main goal is to consistently meet our customer & internal commitments by ensuring we operate a fully aligned end-to-end delivery framework across all engagements & uniformly across all MUs. 
Key activities are:

  • Streamlining and simplifying delivery excellence processes and tools across all MUs
  • Providing strong governance with the right cadence in place driving stakeholder alignment and support
  • Identifying and providing transparency, early detection, intervention and remediation of delivery issues
  • Visibility of the overall delivery portfolio health 
  • Clear understanding of critical Top Watch cases
  • Reduction in portfolio dilution in margin, contribution and revenue
  • Increasing and securing forecast predictability


What you’ll do
Location: Vimercate, Italy
Expected start date January/ February 2022
Duration: 6 months +


In this role, you’ll

  •  Have the unique opportunity to work in a multinational environment, learn about the company’s top priorities and multiple learning initiatives, global tools and standards for executing Services Delivery (projects) within a software company, while developing a wide network across the region and beyond
  • Championing alignment to Global Standards being delivered under other programs such as Franchise for Success and facilitate the customization, testing, enablement & adoption of these programs, changes and/or tools
  • Have the opportunity to contribute to shaping/enhancing existing tools / processes to drive standardization and harmonization across MUs in EMEA South
  • Learn about project management, project execution and strategic KPIs which drive transparency & performance management for implementing projects
  • Manage the Delivery Excellence portal page development
  • Be part of a team responsible for developing the “Delivery Cockpit” and initiative that strive to provided consistent delivery driven reporting across all lines of Services
  • Network and collaborate with other Delivery Excellence colleagues and the business


You are

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

  •  Student (f/m/d) at a university of applied sciences, Computer Science, Engineering, Informatics etc.
  • Language skills: Good spoken and written English as a must 
  • Soft skills: Team player with communication skills, able to multi-task having organizational and time management skills, creative with an appetite to learn fast and can-do attitude.
  • Computer skills: MS Office 365 user skills required: Note - Excel & PowerPoint is a must
  • VBA programming /macro development in Excel is a plus  
  • Portal (web page) development knowledge is a plus
  • SharePoint, MURAL, Zoom and Video editing basic skills nice to have. 
  • Prior experience in corporate environment, in particular communications or marketing-related functions is a plus 

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We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:313023 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern  | Additional Locations: 

Requisition ID:  313023
Posted Date:  May 10, 2022
Work Area:  Administration
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%

Vimercate, IT, 20871

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