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Software-Design and Development

(Junior) Technical Writer/User Assistance Developer (f/m/d) - Transportation Management (S/4HANA)

What we offer


Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!






As a User Assistance team, we are passionate about our users and support them in fulfilling their information needs. User Assistance (UA) plays a large role in the overall user and product experience. Our users are therefore always at the center of everything we do in UA.


We are currently looking for a (Junior) Technical Writer/User Assistance Developer (f/m/d) to further strengthen our team. 


The Role:


As a (Junior) UA Developer (f/m/d), you are the link between the software development team and the customer. You are responsible for producing high-quality, modern user assistance content to help our users use our software effectively. In your role, you work very closely with software developers, product owners, UX, translators, and product management.


Your job will be to ensure that exactly the right information is available in the right place and at the right time; our customers will benefit from concise and accurate user assistance / documentation that clearly describes the functions provided by the SAP solutions and helps users work with our attractive and innovative software.


Your tasks will include:


  • Creating user assistance deliverables that enable users to implement, configure, and use SAP software:
    • Simple and consistent terminology
    • User-friendly UI texts
    • On-screen/In-app help
    • Product assistance documentation
    • User guides
    • (Interactive) graphics
    • Animated gifs, how-to videos, video scripts
    • Social media content


  • Proof-reading and editing content for usability and readability
  • Ensuring quality and adherence to standards and guidelines


In your role, you will be based in a local UA team in Walldorf but will work closely with other UA colleagues across the globe. On an operational base, you will be assigned to a development scrum team, which is based in St. Ingbert, Germany. Location St. Ingbert also possible.




  • An excellent university degree in Technical Writing, IT, Business Studies or a related subject or, alternatively, a language-based university degree
  • Business fluent English speaker (with excellent knowledge of German)
  • Basic project management skills
  • Flexibility and readiness to communicate and collaborate with other team members and to participate in knowledge transfer
  • The ability to work to deadlines, deliver on time, and ensure high quality
  • Willingness to acquire comprehensive product knowledge and learn new skills at short notice
  • Experience in Microsoft Office applications, especially Word and PowerPoint
  • Customer-orientated work attitude


Work Experience


  • 3+ years of professional experience in writing technical documentation in an agile software development environment
  • Experience in working in virtual, multi-cultural, distributed development teams is a plus


About the team


SAP Transportation Management (TM) is one of the most successful SAP software products and used by numerous global players across industries worldwide. We take care of the integration between the transport processes of our transportation solutions and the upstream and downstream processes to and from other SAP products (such as SAP ERP applications, transport networks). Particular attention is paid to cross-application communication and close cooperation with various development units in an international environment.


We are SAP


SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise


SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.


Successful candidates might be required to undergo a background verification with an external vendor.


Requisition ID:316890 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Part Time or Full Time  | Additional Locations: St. Ingbert



(Junior) Technical Writer/User Assistance Developer (f/m/d) - Transportation Management (S/4HANA)

Facility:  316890
Posted Date:  Jan 23, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Walldorf, DE, 69190

Job Segment: Technical Writer, Developer, Manager, ERP, Transportation, Technology, Management, Engineering