Business Analyst (f/m/d) Fulfillment Solutions

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you`ll do

Summary:

A Business Analyst plays a crucial role in an organization, acting as a bridge between business needs and technological solutions. Their primary responsibility is to analyze business processes, identify requirements, and recommend solutions that enhance efficiency, productivity, and profitability. In summary, a business analyst serves as a critical liaison between business and technology, ensuring that business needs are accurately translated into functional solutions. They play a strategic role in driving business improvements, optimizing processes, and supporting the successful implementation of projects.

The Role:

• Transform the existing commercialization and provisioning processes into a state-of-the-art automated delivery process for our customers – starting with our Cloud products
• Introduce our cloud product, Entitlement Management System (EMS), to the internal worlds of SAP
• Collect, analyze and mature business requirements as well as transform and document them into features, which can be discussed with and implemented by our development team
• Be responsible for the feature from creation until Go Live, including testing and accepting the final increment
• Be an expert on how the supported deal motions are flowing E2E across different systems such as Digital Store, CPQ, CRM, EMS, BTP and SAP for Me
• Share knowledge, expertise and new ideas/innovations
• Be part of the EMS journey together with our Development and Operation team

What you bring

• Deep knowledge of processes / deal motions used within Sales Cycles, E2E Testing Expertise
• Good technical understanding as well as knowledge on Order-to-Fulfill processes on SAP CRM and SAP ERP
• Ability to build the bridge between Business and IT and describe processes and features clearly and concisely
• Passion for delivering high quality as well as expanding your knowledge to new areas and topics, Pro-activity in collecting information and deep diving into topics
• Ability to structure and lead targeted discussions
• Experience in working in agile and virtual teams
• Excellent English and good German language skills

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 387685  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid