Customer Success Partner Advisor - Discrete Manufacturing Industry (f/m/d)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


What you'll do


The Reactive Touch Segment of SAP CX Customer Success and Renewals team (a.k.a. Growth Customers) was setup to scale with volume customers. Digital tools support over exhausting and time-consuming efforts is key. Creativity of the S-CSPs form a smarter way of tech-driven customer treatment.


For selected handful customers with reasonable midterm up-/ cross-sell potential this includes account management strategies for full system adoption and utilization and expansion plans to ensure profitable growth within these customers. Everything the S-CSP does on a day today basis with their customers, supports the goals of optimal system adoption, revenue retention and expansion.


The S-CSP is the primary point of contact for the customer. They are expected to have a strong view of what ‘operating in the cloud’ means and to be able to articulate that viewpoint to the customer. The team members will join the customer on their Omni-channel strategy, business and digital transformational journey, advising them on potential bumps in the road, encouraging Cloud behavior and steering the customer away from the pitfalls of On Premise thinking. Growth S-CSPs take care for 15-20 customers, depending on the size and treatment requirements of the customer.



What you bring


  • Commercial experience including experience developing account management plans
  • Experience in Sales & Service, CRM, Digital Marketing and E-Commerce
  • Fluent in German and English
  • A selfstarter, with energy, drive and the ability to manage multiple priorities
  • Strong oral and written communication skills with the ability to credibly present recommendations to senior management in the organization; proven capability to adapt communication style to fit geographically diverse styles.
  • Ability to identify and understand the needs of the customers, hence leading up to a new opportunity
  • Capability to acquire a thorough knowledge of SAP products and eco-systems, and be able to communicate and demonstrate their value



Meet your team


Our S-CSP team helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value and sustainable growth. Within a diverse and open-minded team you will get to know all colleagues in Germany.


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 350060  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: All SAP locations in Germany like Walldorf, Hamburg, Ratingen near Dusseldorf, Hallbergmoos near Munich, etc. are also possible, preferred Walldorf or Eschborn  #LI-Hybrid

Requisition ID:  350060
Posted Date:  Aug 4, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Walldorf, DE, 69190

Job alert

Job Segment: ERP, Cloud, SAP, CRM, Technology, Customer Service