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Junior Operations Consultant (F/M/D)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The GPSP Cloud Services Processes unit has the mandate to support the board area in driving strategic transformation initiatives while securing effective and efficient operations. As part of that organization, the Post Sales Process Excellence team manages the Golden Standard Process Framework, owns Golden Standard Processes, provides governance on process standards and coordinates the continuous process improvement for the Cloud Delivery units. One main focus is ensuring process compliance to achieve external attestations/certifications and simplifying and harmonizing Cloud Delivery processes to support SAP’s Cloud growth strategy. Ultimate goals are cloud services that are reliable and easy to consume for our customers. 

The Cloud Service Processes team drives process harmonization and simplification based on customer pain points and efficiency goals to support SAP’s growth strategy. The team furthermore ensures external certifications and attestations expected by customers are available to outline reliable processes. The team coordinates the continuous process improvement for Operations units.
The ultimate goal is to provide cloud services that are reliable and easy to consume for our customers. 

We are looking for a Junior Operations Consultant (F/M/D)  to complete the team and support us to strive for process excellence by supporting cloud delivery units improve and establish effective and efficient processes.
It is crucial to that the processes fit to business requirements and are compliant to regulatory demands. 
The team supervises the design of the Golden Standard Framework and further development of the overall Cloud Delivery Process Map and supports the full process lifecycle (PDCA-Cycle) of individual processes including appropriate deployment activities like info sessions and coaching.

Together with the team you will be responsible for:

  • Driving simplification and harmonization of cloud delivery processes along the Run Simple agenda
  • Supporting cloud transformation initiatives regarding improvements to post sales operations
  • Establishing excellent process management practices supporting the cloud delivery units to improve their business outcome by means of improved process effectiveness and efficiency
  • Owning and maintaining the Cloud Delivery Process Map so that process information can be used as baseline for improvement projects, process related assessments by internal and external parties, to prioritize projects and to provide transparency on interactions between processes

Specific Tasks will include:

  • Assessment of processes, tools and organizational structures to outline best practices and find improvement areas 
  • Define cloud delivery processes and adopt them to specific LoB requirements
  • Support Organization Change Management activities for new and updated processes
  • Support trainings and coaching sessions on cloud delivery standards
  • Ensure compliance demands are reflected in the processes 
  • Consult units in implementation of guidelines and procedures and establish governance of harmonized processes
  • Manage projects and present status and results to management
  • Build a liaison for the team members located in the US to the ones located in Walldorf


  • Experience in process design and process rollout activities 

Required skills

  • MS Office and Signavio
  • Project and program management skills.
  • Excellent verbal and written communication skills.
  • Orientation towards results with strong problem-solving skills
  • Good analytical skill and technical understanding
  • Ability to structure and articulate complex topics in a structured way
  • International experience and intercultural awareness 
  • Ability to work in an international team in a virtual environment
  • Friendliness and a positive attitude towards customers and colleagues
  • Fluency in German and English

Preferred skills

  • Open Communications – supports the team climate in which candid dialogue is valued and encouraged; fosters open communication and candid discussion.
  • Collaboration and Teamwork – motivates team members and pulls the team together to accomplish goals. 
  • Inspiring Change - understands situations or conditions where change is needed; helps teams accomplish goals in an environment of uncertainty and incomplete information.
  • Negotiation and conflict management – handles difficult conflict situations firmly and decisively; diffuses high-tension situations confidently and effectively.
  • Problem Solving – capable of quickly analyzing complex problems in a structured way and finding a creative solution


  • 0-2 years experience in managing projects
  • 0-2 years’ experience in process design, process implementation and process rollout activities
  • 0-2 years Organizational Change Management



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:312396 | Work Area: Administration | Expected Travel: 0 - 20% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Junior Operations Consultant (F/M/D)

Facility:  312396
Posted Date:  Dec 2, 2021
Work Area:  Administration
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 20%

Walldorf, DE, 69190

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