IT Data Center Senior Specialist / Expert - Data Center Site Operations Manager (f/m/d)

About Delos Cloud:

Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. The platform is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. Therefore, you will find exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de

About Delos Cloud:

Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. It provides a vendor and solution neutral hyperscaler cloud platform to public sector customers in Germany. It is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. For more information, please visit: www.deloscloud.de

What you’ll do:

Shaping the future of the Delos Cloud: In this pioneering role, you will play a key role in running Delos Cloud datacenter infrastructure.

Data Center Operations

• As a DC Site Ops Manager you manage daily operations of the data center site, ensuring compliance with regulatory requirements, company policies, operational standards, and industry best practices.

• DC Site Ops Manager maintain high availability of data center infrastructure, including power, cooling, and network systems, and manage escalations as needed to minimize downtime.

• Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.

• Drive accountability with building landlord to adhere to Delos Cloud service-level agreement.

• Plan, partner and work with business partners, vendors, contractors and internal stakeholders when executing their requirements to maintain adherence to datacenter availability, safety, and security. Data Center Work Environment

• As a DC Site Ops Manager you drive service implementation, adoption, training, quality audits, and the education of support teams (including vendors) to enable the best support and service levels. Service Delivery

• Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels.

• Apply deep subject matter expertise and escalate where needed to meet SLA/OLAs with minimal disruption to the client/customer and business.

What you bring:

• As a DC Site Ops Manager you need strong knowledge of datacenter power, cooling, and networking systems, as well as experience with facilities management and critical systems operations.

• Relevant experience in datacenter operations, with a proven track record of managing teams and maintaining critical infrastructure.

• Proactive approach to identifying and resolving complex operational issues and improving existing processes.

• Cloud enthusiast: You are passionate about cloud technology and excited about the opportunity to help shape the digital transformation of the public administration

• Relevant certifications (e.g., Certified Data Centre Professional (CDCP), Certified Data Centre Manager (CDCM)) are a plus.

You are:

• a communicative team player with strong social skills

• an independent and proactive doer who takes responsibility and gets things done

• a highly motivated and performance-oriented employee who identifies with his or her tasks

• Readiness for security clearance

• Fluent in German and English

What we offer

• A flexible work environment that promotes a healthy balance between personal and professional life

• Excellent development opportunities

• Competitive salary and various employee discounts and vouchers

• Additionally: Company pension plan, share participation options, working time account, etc.

• Flexible working models such as working from home flexibility as well as time-off models

• Flexible mobility programs (e.g. company car policy, JobRad, etc.) 

• In the office: free lunch, water, excellent coffee, and opportunities for outdoor sports activities

• Additionally: Company pension plan, share participation options, working time account, etc.

• Intense onboarding, incl. personal buddy

• Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

• We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

• We ultimately believe in unleashing all talent and creating a better and more equitable world.

We win with inclusion

Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At Delos Cloud, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
Delos Cloud is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Delos Cloud and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Specific conditions may apply for roles in Vocational Training.