Information Technology

Head of Cloud Operations (m/f/d)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


#DelosCloud #SovCloudDe


SAP is founding a new company to deliver a vendor and solution-neutral sovereign cloud to accelerate the digital transformation of public services in Germany. Catering to the need for digitization in the public sector, the new company will act as a trusted partner providing an open sovereign cloud platform. With Sovereignty and Security at its heart, the cloud infrastructure offering is designed to meet the strict and unique national requirements set out by the German Government’s multi-cloud strategy.


What you'll do


As Head of Operations, your goal will be to set up, design and run an operations organization in an environment of major national relevance. You will report directly to C-level management. The position is responsible for the end-to-end technical operations processes of the Sovereign Cloud business. This includes

  • End-2-end Operations responsibility
  • Demand Management
  • Capacity Management
  • Infrastructure Provisioning
  • Infrastructure Operations
  • Datacenter Operations
  • (Partially) 1st and 2nd Level Support
  • Service Management also for 3rd party providers, like
    • Co-Location provider
    • Infrastructure provider
    • Specialized operations provider
  • Budget and cost responsibility
  • Personnel responsibility
  • Establish, continuously develop, and steer the Operations Organization


What you bring


Profile & Required Skills

  • Readiness for a German government security clearance
  • EU citizenship
  • Profound knowledge in public services industry in Germany
  • Fluent German and English language skills both written and oral
  • Readiness to work in the to-be-founded SAP subsidiary
  • Datacenter, Infrastructure, Cloud operations and technology professional background
  • Experience in organizational development and leadership
  • Experience in compliance aspects of IT Security and Data Protection
  • Entrepreneurial thinking 


Preferred Skills

  • Financial management 
  • Accountability for results
  • Experience in Business Development is a plus


Work experience

  • 10 years experience in management roles in Cloud business
  • Strong experience with Cloud operations and Cloud technology of the market dominant Hyperscalers
  • Strong experience with service management towards partners
  • 5 years experience with the German public industry
  • 3 years experience with C-level communication


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 341601  | Work Area: Information Technology  | Expected Travel: 0 - 40%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid

Requisition ID:  341601
Posted Date:  Jun 17, 2022
Work Area:  Information Technology
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%

Walldorf, DE, 69190

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Job Segment: ERP, Cloud, Operations Manager, Data Center, SAP, Technology, Operations