IT Technology Services (Senior) Specialist (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you`ll do

The position requires analytical skills in combination with a genuine service-oriented approach including the ability to anticipate changes and present recommendations to Management. You will deal with large, multinational enterprises / providers in order to ensure services meet our requirements and expectations.

• IT asset management for Germany
• Attending on-site IT equipment inventories and audits
• Contract management for managed IT services
• Identification and management of technical and contract risks
• Escalation management
• Claim management
• Use creative approaches to ensure strategic development of department specific strategy, execution and operational plans
• Monitoring of specific goals (scope, quality, availability) and continuous enhancements and adoption to new requirements
• Develop concepts for continuous improvements of processes and content
• Provide program & project management support for department specific projects

What you bring

• University Degree, in Economics, Business Administration, Business Informatics or comparable
• Experience in dealing with large, multinational enterprises / providers
• 5-7 years of professional experience
• Strategic and visionary thinking
• Data Analyst Skills
• Creativity in suggesting solutions 
• “Can-do” attitude, thinking outside of the box
• In-depth skills in contract and asset management
• Excellent interpersonal skills – communicating with others, problem solving and decision making
• Ability to take ownership of assigned objectives set forth by management, even in situations with a high stress level
• Prepared to travel in / out of the country
• Fluent English and German language skills oral and written

• Familiarity with Microsoft Enterprise architecture
• Sound knowledge of communication / collaboration technologies and office network technologies

Meet your team
SAP CPIT CS Communication Technology & Germany (CT&G) team is dedicated to providing employees with world class collaboration services, including network and authentication technologies. The demands and expectations of our team are high and we help each other deliver the best possible user experience. This highly innovative and transformative area of CPIT brings some unique challenges but also opportunities to greatly enhance the productivity of SAP employees.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 404778  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid