IT Technology Services (Senior) Specialist (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you'll do

• You are part of a team that is managing our third-party resources in Germany which are delivering the onsite end user support and are responsible for the hardware lifecycle of our end user hardware in Germany.

• You are teaching our internal clients how to use the applications in our digital workplace (mainly everything client related in the M365 Universe) in personal onsite trainings.

• You are responsible for the IT onboarding part of our new employees in Germany.

• You are the starting point for our internal customers for their “non-everyday” issues and help them solve them with a customer-centric support approach.

• You are supporting the installation, configuration, maintenance and troubleshooting of our mobile devices.

• You have in-depth knowledge and experience in the world of mobile devices and applications and can identify and solve new problems.  

• You can look at problems from different angles and can recognize relationships that you then use as a solution approach.

• You work according to the principles of Agile/SAFe and are part of a self-organized team.

• You apply the ITIL processes for problem management and document all relevant information in the Service Now system.

• Work closely with other IT professionals, customers, and stakeholders to deliver a high level of service

What you bring

• Excellent knowledge of all relevant end user applications in the MS 365 universe

• Strong analytical and problem-solving skills with attention to detail.

• Excellent interpersonal skills – communicating with others, problem solving and decision making.

• Positive attitude, sociable, a team player who is service oriented.

• Ability to work without supervision and taking ownership of assigned tasks.

• Willingness to accept additional responsibilities.

• Excellent in German and English, both written and verbal.

Meet your team

SAP CPIT CS CTG Client Operations Germany team provides employees with world class services around their workplace. We are responsible for delivering a premium End User Support and Hardware Logistics for our internal clients in Germany. We are there to support our internal customers and services teams doing their business.

The requirements and expectations regarding our team are high, and we help each other to deliver the best possible user experience. This highly innovative and transformative area of IT brings some unique challenges but also opportunities to greatly support and enhance the productivity of SAP employees.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 404761  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid