IT Technology Services Expert (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you`ll do

Within Virtualization team you are responsible for 3rd level support, continuous service improvement and security compliance of underlaying technologies. In this role you will work closely with Architects, Service Owners, Subject Matter Experts and external workforce to ensure rock-solid and smooth operation of virtual workplace offerings. You will also ensure that we deliver the right products to our internal customers, ensuring the product meets customer needs and expectations, and maintaining a high security maturity. 

Your tasks include the following:

• 3rd level support of virtual workplace environments
• Design and implement IT infrastructure, including security measures, primarily focusing on Virtualization topics such as Terminal Services, VDI, Jumphost and PAW based on Citrix, Microsoft and VMware both on-premises and in the cloud
• Participate in rotating on-call for support and troubleshooting
• Automate processes and create PowerShell scripts for efficiency and scalability
• Collaborate with global team members to achieve project goals and deliver high-quality IT services

What you bring

• Professional education or graduate in Computer Science and/or equivalent certification (e.g. Microsoft Server, Microsoft Azure, Citrix, VMware)
• 5+ years of experience in IT technology services, with a strong focus on Virtualization
• Expertise in Citrix, Microsoft, VMWare and Cloud technologies
• Strong IT infrastructure knowledge (e.g. server hardware, network, patching, authentication, policies, Windows and Linux operating system)
• Proficiency in PowerShell scripting and automation
• Solid knowledge of the German language, English fluent
• Strong innovative, critical thinker, quick learner, passionate, self-managed
• Profound ability to work in a virtual team with consistent success

Meet your team

You will be joining the "Virtualization" team, which consists of 21 employees located in the US, Singapore, and Germany. This diverse and global team is dedicated to delivering innovative solutions and top-notch IT services in the field of Virtualization. You will have the opportunity to collaborate with talented individuals from different cultures and backgrounds, and contribute to the success of the team's projects.

We look forward to welcoming a skilled and ambitious IT Technology Services Expert (f/m/d) to join our team and make a valuable contribution to our global projects and initiatives.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 405747  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid