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Solution and Product Management

Project Manager (f/m/d) for SCM Optimization Customer Care

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



We are looking for an experienced Project Manager (f/m/d) - (Project Expert - Development) for the SAP Supply Chain Planning and Optimization customer care team responsible for end-to-end customer satisfaction and retention, as well as on continuous improvement initiatives. 


The Corona pandemic showed how vulnerable companies are to disruptions in their supply chains. Companies therefore need a high degree of flexibility and adaptability. SAP Supply Chain Planning and Optimization solutions take this need into account. 
With SAP’s leadership these solutions will be introduced into leading industrial companies across multiple industries worldwide and have a massive impact on making business processes more efficient, sustainable and resilient.  


In your role as a Project Lead in the new SCM Optimization customer care team you will (co)-lead the setting up a sustainable customer care office and drive the project accordingly: 

  • Initiate and (co-) lead dedicated customer care projects to push adoption and business success of SAP SCM Optimization and ensure full program transparency
  • Provide customer coaching and deliver customer project coaching with focus on consulting towards modelling and explanation of SCM optimization and reference success 
  • De-escalate critical SAP SCM Optimization customers with top issues on SAP Integrated Business Planning Optimization and develop sustainable actions plans by executing root cause analysis 
  • Be a trusted advisor for the SAP SCM Optimization, consolidating key customer feedback, lessons learned, challenges and requirements to ensure a continuous product delivery and development
  • Liaise with our internal stakeholders, establishing a reliable collaboration model for rollout, enablement and continuous enhancements
  • Supporting internal and external communication including media and press articles or social media activities




  • Demonstrating success in releasing native cloud products that meet and exceed business objectives with result driven attitude and strong customer focus
  • Domain expertise in Supply Chain Planning with proven experience and deep understanding of mathematical Optimization, planning model configuration and algorithms
  • Strong co-innovation and customer focus with proven professional work experience in technical customer facing roles (technical product manager/consultant/architect)
  • Ability to communicate SAP’s SCM Optimization in context of SAP’s Digital Supply Chain Planning vision, strategic goals, architecture and technical concepts
  • Strong leadership skills dealing with business audiences at customers’ end users and mid-level executives. The ability to drive business conversations and engage with customers and internal stakeholders are key to this role. Demonstrate self-confidence and be able to handle complex discussions.
  • Outstanding agile project management in software engineering, analytical, architectural and technical skills; excellent project leadership and communication skills and ability to motivate people under complex circumstances for high performance even beyond organizational boundaries 
  • Fluent in verbal and written German and English 
  • At least 10 years of relevant experience as product/project manager or technical consultant



The SAP mathematical Optimization develops modern optimization solutions by using optimization and artificial intelligence methods that are used in all applications that industrial companies worldwide use to plan and optimize their business. 

The planning procedures are characterized by high scalability concerning the volume to be planned (procedure efficiency), broad functionality and seamless integrations into the logistics applications. The solution will natively exploit SAP’s state-of-the-art capabilities in SAP Cloud Platform deployed on Kubernetes. 

You will (co)lead the new Supply Chain Planning and Optimization Customer Care in close collaboration with a cross-functional product and development team focusing on driving customer success of a world-class SAP supply planning and optimization.



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:311298 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time or Part time  | Additional Locations: 

Project Manager (f/m/d) for SCM Optimization Customer Care

Facility:  311298
Posted Date:  Dec 30, 2021
Work Area:  Solution and Product Management
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Walldorf, DE, 69190

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