Sales

Senior / Expert Customer Success Partner (f/m/d) Digital Supply Chain Solutions

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

YOUR FUTURE ROLE

 

The Senior / Expert Customer Success Partner (f/m/d) (CSP) works in a team of Customer Success Partners (CSP) to guide our Digital Supply Chain customers through their journey with our solutions. The CSP ensures that customer satisfaction, retention, renewals, references and upsells for Cloud products within the CSP’s own Digital Supply Chain customer portfolio are achieved. They achieve this by building strong relationships with the customers and helping them maximize the value of their partnership with SAP.

 

Tasks and responsibilities:

 

  • Defines the go to market and engagement strategy for their defined customer base, including how much time and focus to spend per customer, manage target accounts objectives, with a strong focus on retention risk
  • Is accountable for delivery of the Renewal Rate, CCB tracking, upsell and reference targets within the customer base
  • Identifies the critical customer accounts within their portfolio, and ensures CSP account oversight and accountability
  • Engages as the trusted advisor on the CSP’s accounts within to develop trusting and deep relationships with customer stakeholders
  • Establishes programs to improve customer satisfaction over baseline across customers within their defined portfolio. Utilizes proper escalation channels to senior management as required
  • Works with Product Marketing to ensure audience engagement sessions take place frequently in the territory and are communicated to customers
  • Establishes realistic stretch targets for customer references within the defined customer base. Supports other CSPs in their territory to identify target references and pushes for reference stories across accounts
  • The CSP manages the renewal cycle across customers in her/his portfolio. The CSP is accountable for ensuring visibility to renewal data (UfR, Chance of Success and forecast R/R) in collaboration with the CSP Manager and CRC.
  • Manages the upsell outlook for renewal and replacement based upsell opportunities. Sets realistic stretch targets for upsell within their customer base
  • Drives integration across the S/4HANA Solution Area, expanding own capabilities from DSC focus towards the S/4 and HEC specialized areas
  • Collaborates with the peers in the S/4HANA Solution Area to develop optimal coverage strategies for cross-Solution Area customers.

 

YOUR PROFILE

 

  • Bachelor´s or master’s degree; MBA or related post-Bachelor qualification is advantageous
  • several years’ experience in the following areas Sales, Pre-Sales, Services or Solution/Product Management
  • Deep demonstrated program and project management experience, including demonstrated experience in business process transformation and re-engineering disciplines
  • Senior-level or operational experience managing complex customer engagements
  • Excellent Customer Engagement experience, incl. territory plan development, target setting, escalation management and people management
  • Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
  • Fluent German and English language skills are mandatory, other local languages in the MEE region are beneficial

 

ABOUT THE TEAM

 

We put our customers first, so they have the best experience possible with SAP’s Digital Supply Chain solutions. We are brave, bold and deliver on our commitments. We celebrate when our customers win. Their success is our success.

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 337235  | Work Area: Sales  | Expected Travel: 0 - 40%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - Germany #LI-Hybrid
 

Requisition ID:  337235
Posted Date:  Jun 2, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%
Location: 

Walldorf, DE, 69190

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