Service Owner (f/m/d) ITSM - Delos Cloud

About Delos Cloud

Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. The platform is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. Therefore, you will find exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de

What you’ll do

• You are responsible for operating the Delos Cloud IT Service Management tool that supports our IT and business processes 

• You support the process owners and key users in mapping their processes in the tool and configure the appropriate features and functions with 

• You work across functions with the teams to identify additive requirements and opportunities to extend the use of the ITSM tool capabilities 

• As the service owner ITSM, you control the necessary services for your service, which may affect both technical operating and consulting services

• You train and support team members to ensure they have the necessary knowledge of the tool and its functions 

• You are the first point of contact for the ITSM tool, the billing and licensing model, and you monitor the incurred and predicted costs and ensure intercompany billing

• You are in contact with the manufacturer to add the latest developments and functions to the roadmap, if this fits into our tool and ITSM strategy 

What you bring

• 5+ years of experience in ITSM consulting or operations or a related field 

• Deep knowledge of business process management methodologies, tools, and techniques. 

• Strong analytical and problem-solving skills, with the ability to identify and address complex process-related issues. 

• Strong project management skills, with the ability to manage multiple projects simultaneously

• Experience with process modeling and documentation tools, such as Visio, Adonis, SAP Signavio or Lucidchart

• Strong analytical and problem-solving skills

• Ability to work independently and manage multiple priorities in a fast-paced environment 

• Fluent German and English language skills

What we offer  

• A flexible work environment that promotes a healthy balance between personal and professional life 

• Excellent development opportunities 

• Competitive salary and various employee discounts and vouchers 

• Flexible working models such as working from home flexibility as well as time-off models 

• Flexible mobility programs (e.g. company car policy, JobRad, etc.)  

• In the office: free lunch, water, excellent coffee, and opportunities for outdoor sports activities 

• Additionally: Company pension plan, share participation options, working time account, etc.  

• Intense onboarding, incl. personal buddy 

• Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.  

• We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.  

• We ultimately believe in unleashing all talent and creating a better and more equitable world. 

#DelosCloud

We win with inclusion

Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At Delos Cloud, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Delos Cloud is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Delos Cloud and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 401507  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid