User Assistance Writer (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you`ll do

Our User Assistance team is looking for motivated individuals to design and write help content, UX copy, and other user assistance experiences within our products.

Ideal candidates are data-driven in their work, strive to truly understand the needs of our users, and are excited to collaborate with our UX designers to craft a more usable journey through our products.

As a User Assistance Writer, you will…

• Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding.
• Create help documentation (embedded help, multi-media, and documentation) targeted at various user profiles.
• Write UI texts and other UX copy to enhance the usability of our products in close collaboration with all stakeholders.  
• Create or participate in creation of video tutorials to guide our users through the apps (script writing, screen recording, video editing) that match our video guidelines.
• Define terminology (simple, consistent, and conforms to industry standards).
• Adhere to standards and guidelines to deliver high quality user assistance. 
• Participate in initiatives to improve tools, processes, and content.
• Act as an advocate for an excellent user experience.

What you bring

• Bachelor’s degree in Technical Communication, Human Computer Interaction, UX Design, Computer Science, or other related experience
• Proven excellent communication skills in English (spoken and written)
• Proven ability to work both independently and collaboratively, on-site or remotely
• Proven experience of managing video projects

Preferred Skills and Knowledge:

• Practical experience with creating help or other learning content for software applications, in particular Cloud services
• Willingness to quickly acquire knowledge in new areas and adapt to change in an agile product development process
• Team player with good communication skills
• Visual/graphics skills (knowledge of Camtasia studio and PowerPoint is a plus)
• German skills are a plus

Meet your team

Our SAP Datasphere design team in Walldorf combines the expertise and passion of designers and technical writers to provide the most user friendly, accessible, and modern user experience for our customers.
 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 414518  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time or Part Time  | Additional Locations: #LI-Hybrid
 

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