Working Student (f/m/d) - Communication & Enablement Support for the Customer Engagement Innovation

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you'll do
One of the major products within the Customer Engagement Innovation Team is the ONE Customer Success Workspace (1CSW). A flexible and modular customer engagement platform has been established to manage the cross-company customer interaction model including actionable insights at one place. The solution acts as a central source workspace that curates and presents key insights to drive strategic and ongoing proactive management. The 1CSW is being developed into a ONE-Stop-Shop for customer-facing roles reducing the number of clicks, tools and reports with easy access to business insights.
 
You will actively support the 1CSW product team with the definition and harmonization of role-based user journeys and with communication & enablement related tasks:
•    Engage with work streams within a larger program, driving specific project management related tasks/initiatives
•    Support in gathering business requirements and define user stories that can be implemented by our team
•    Define and compile communication & enablement material and drive regular show & tell sessions with the end user community
•    Responsible for keeping the 1CSW SharePoint and WIKI pages up to date, including release notes on latest enhancements

What you bring

•   Student (f/m/d) at a university or a university of applied sciences
•   Basic Project management skills
•   Communication and presentation skills
•   SharePoint and WIKI editing and maintenance
•   Ability to manage and drive regular show & tell sessions with end users
•   Familiarity with enablement material creation and compilation (e.g., create enablement videos)
•   Language skills: Excellent verbal and written English language skills required, German as a plus

Meet your team
Customer Engagement Innovation Delivery is part of Services & Engagement Solutions Engineering in Corporate Processes & Information Technology. The team's main objective is to drive and support projects which focus on the development of solutions for internal stakeholders in the Customer Success board area.
 
Our Vision
We work tirelessly on our vision of a world-class end-to-end customer engagement and service delivery experience across all phases of the Customer Value Journey.
 
Our Mission
To successfully turn our vision into reality extraordinary and interdisciplinary teamwork across units is key. Together we work towards the goal of delivering harmonized data-driven and highly automated customer engagement solutions.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.
This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 405904  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid
 

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