Working Student (f/m/d) - Customer Engagement Advisory Unified Ticketing

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

We offer students an attractive working environment and exciting tasks in the Customer Engagement Advisory Excellence Team. You will have the chance to gain deep insight, especially in contributing to influencing customer solution adoption, consumption, and solution expansion. Furthermore, you will have the opportunity to support content-related projects in strategy and technology for Customer Engagement Advisory.

Your assistance will be expected in the following matters:

• Qualification and monitoring of incoming tickets in CEA Unified Ticketing
• Data maintenance
• Dispatching of tickets
• Implementation of Enablement Sessions
• Liaison with different teams within Customer Engagement Advisory (CEA)
• Operations Support of our proactive Customer Engagement activities
• Editing and publishing of content assets (e.g., articles, social media pages, blog posts, videos)
• Design communication assets (e.g., PowerPoint presentations, posters, flyers, illustrations)
• Active Support in different internal communication and enablement projects
• Support ad-hoc tasks and special activities on demand
• Internal and external event management support from planning over execution to follow up

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Communications, Marketing, Business Administration, or comparable
• Computer skills: MS Office, especially PowerPoint, Excel, and Outlook 
• Language skills: Fluent written and spoken English skills, German is a plus
• Soft skills: The ability to work in a global team with a multicultural nature, creative, focus on quality and results, open personality, and professional communication style, proactive
• Others: Previous experience in the area of communications, marketing, or project management is a plus

Meet your team

As part of the Customer Services & Delivery (CS&D) organization, the Customer Engagement Advisory (CEA) unit delivers advisory to customers directly or through their related front roles to drive foundational technical adoption of our solutions. Our ultimate objective is to continuously improve customer satisfaction, foster their success in the cloud, and help them become intelligent enterprises. We connect and build the bridge bringing our customers and their front roles together with other relevant units within SAP, advising them to close gaps in knowledge, acting as experts, partners, and coaches.
Guided by a data-driven approach, our mission is to ensure customer success through a blend of initiatives targeted to Premium Engagements customers. We gather feedback and best practices from those customer interactions to inform service development, which drives the creation of scalable services for the broader market.
In CEA, we are responsible for continuously evolving the foundational services of the SAP Services and Support Portfolio. Our goal is to consistently adapt to the latest updates and provide the highest-quality advisory within an ever-evolving business environment.
Together we Connect. Engage. Advise. 

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.  

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers. 

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers 

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 415403  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid