Working Student (f/m/d) - Customer Transformation Group

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

What you'll do

Your tasks will be to drive customer engagements, mainly in Germany. This involves a close collaboration with the Co-Leads of the CTG as well as to support customer events and keeping track of customer-related KPIs.
 

Leadership: Support our team leader by streamlining, structuring, and simplifying daily operations across all areas, and assisting with project management tasks, including planning and executing operational activities. Work closely with the CTG Co-leads, playing an integral role in ensuring the success of all team-driven projects.
 

Engagements: Drive customer engagements by ensuring a deep understanding of customer expectations and delivering an exceptional experience. Foster long-term strategic exchanges and partnerships, thereby helping customers succeed in their transformation journey while reinforcing SAP's position through robust relationship-building and strategic partnerships. Additionally, collaborate with the SAP partner ecosystem, expand our services and scale the impact of the CTG.
 

Communication & Events: Join our communications specialists, organize our internal and external representation and support in managing the content creation process.
 

Reporting: Measuring, monitoring, and interpreting key KPIs related to customer engagements, content assets, and satisfaction, conducting ad hoc analyses, generating reports for marketing support, and enhancing automation and data quality of tracking systems via dashboard implementation.

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Economics, business management, marketing/communications, data science, computer science, mathematics or similar.
• Language skills: fluent in German (C1) and English (C1)

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Hard Skills:

• Excellent knowledge and application of Microsoft Office Word, PowerPoint, and Excel
• Strong project management skills
• Strong business understanding and aptitude, knowledge of transformational topics preferred
• Experience/knowledge in the area where you want to support as plus

Soft Skills:

• Structured and goal-oriented approach
• Creative and innovative mindset with the willingness to keep learning every day and try something new
• Flexibility and able to handle multitasking
• Strong ability to prioritize and work independently, by taking the initiative

Learning & Development Opportunities

• Deepen your knowledge of transformational topics and gain a better understanding of SAP's strategy.
• Engage in creating, learning, and speaking about transformational content.
• Broaden skills in project management and strategic planning.
• Expand your network across SAP's P&O, Finance, and Customer Success areas.
• Gain practical knowledge in Change Management and Organizational Enablement.
• Collaborate across functions for a comprehensive business understanding.
• Learn from experienced organizational leaders.
• Enhance customer relationship management skills.

Meet your team
 

Purpose & Objectives
Located within the Office of the CEO board area, the Customer Transformation Group (CTG) is devoted to the mission of helping customers succeed on their transformation by sharing SAP´s own transformation journey. Therefore, CTG leads the Transformation Business Network and serves as a knowledge hub, facilitates Peer2Peer Exchanges in various formats and drives enablement.

The customer engagements are dedicated to ensuring a true understanding of their expectations and to provide the most excellent customer experience. Based on that, long-lasting strategic business exchanges and peer-to-peer partnerships are created. Next to Customer Engagements, the team also drives Internal Enablement and Knowledge Sharing as well as Content Creation.

To ensure our success we are structured in the following focus areas:

• Leadership
• Engagements
• Enablement

and the cross-topics:

• Content Management
• Experience (incl. Creative Design, Communication & Events, Measurement & Reporting)

What we are doing:

• Organize transformational exchanges to share SAP’s transformation best practices and E2E know how (Approach, Techniques, Learnings, Decision Criteria) with customers and internally
• Advise neutrally in transformational topics by acting as a strategic reference to customers and supporting them before, during and after the sales process
• Identify transformation stories, generate the content and create presentation materials like storyboards, speaker notes and videos
• Generate various other communication material and creative design assets to support internal marketing and other areas within SAP
• Organize transformation events and engage with other SAP areas to train other SAP employees to become CTO speakers
• Monitor and measure key KPIs to keep track of our activities and create reports

Why are we doing it:

• Help SAP’s customer to succeed on their E2E transformation journey
• Intensify relationships by building strategic partnerships and customer loyalty for life
• Learn from customers and leverage the feedback in our projects and business models
• Predict customer needs, build up pipeline of customers demand and create options to buy more from SAP
• Simplify processes, ensure quality standards and reduce touchpoints
• Help employees understand the transformation and their own contribution to it

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is an SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

#Workingstudent #Werkstudent #Internship #Praktikum #Thesis #Germany #Deutschland #Student #LIHybrid
 

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395813  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid.

​