Working Student (f/m/d) - Indirect Customer Success Management | Operations Associate

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

In this role, you will be part of the Indirect Customer Success Management team and support our Partner Customer Success Managers (P-CSMs) by taking over responsibilities for (not limited to):

Communications, Assets and Events: 

• Professional writing, editing, and proofreading of internal and external communications (newsletters, presentations, emails)
• Actively engage in the design and content management of internal assets (How-to Guides, SharePoint pages) 
• Develop & design internal newsletters, communication templates, event invitations and manage our shared inbox 
• Maintain and update content for our team internal Chatbot

Content Strategy & Management: 

• Assist in creating and maintaining content for P-CSMs and partners 
• Conduct content audits to identify and update broken assets and links
• Manage and maintain various reporting dashboards 
• Ensure content on SharePoint pages and webpages are current
• Support initiatives and stay informed on tools, reports and programs that enhance customer success management and value realization

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. 

• Active student at a university or a university of applied sciences with preferred fields of study in: Business Administration, Marketing or Communications
• Excellent verbal and communication skills in English and German with an unwavering attention to detail
• Advanced Microsoft Office Suite skills (Word, Excel, PowerPoint, Outlook, SharePoint)
• Proficient in content creation (newsletters, presentations, etc.) and management
• A strong analytical and creative mind-set
• Curious and eager to learn
• Team player attitude with ability to work effectively in a global team

Meet your team

The SAP Indirect Customer Success Management organization (ICSM) is aiming for a consistent experience for SAP customers along the customer value journey, no matter if the customer signed the cloud contract with SAP or with an SAP partner. 
Our global team of Partner Customer Success Managers (P-CSMs) enable and support SAP partners on Customer Success Management. The objective of this role is to optimize the customer experience with adoption and consumption processes, improve renewal rates, increase partner and end customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business. 
The SAP ICSM team is looking for a highly motivated self-starter to join the team in Germany.  
You will have the opportunity to develop a solid foundation and understanding of how SAP’s Indirect Customer Success Management Organization is running.
You will join an experienced, dynamic international team.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is an SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 414687  | Work Area: Sales Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid