Working Student (f/m/d) - Process Harmonization, Improvement & Adoption (End user documentation)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you'll do

We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide.  The main area of responsibility will be the support of our internal team with further improving of the standard processes and tools for the IT Service Management (ITSM) and IT Operations Management (ITOM). 

The related tasks include, but may not be limited to: 

• Creation and maintenance of work instructions documentation and enablement material for end-users,
• Backlog consolidation and project task handling,
• Support project team with qualified advice related process and/ or tool (ServiceNow) usage and compliance,  
• Continuously striving for process and tool optimization & process adoption.

This position will provide you:

• Hand-on experience on global project design & implementation,
• In-depth knowledge on ITSM & ITOM processes,
• Comprehensive knowledge on ServiceNow.
   

What you bring

• Preferred fields of study:  Bachelor or Master students of Business, Engineering or Technology with at least 3 semesters left to finish studies.
• Computer Skills: MS Office applications, especially PowerPoint.
• Beneficial:  Basic understanding of IT Service and Operations Management (ITSM/ ITOM) processes. 
• Languages: Fluent in English, with strong writing skills. German beneficial.
• Soft Skills: Attentions to details, curiosity, and willingness to learn about new technologies, concepts, and tools. Goal-oriented team player with excellent communication skills and able to work independently and proactive way.

 
Bachelor students are welcome! Working remotely from Germany is possible! 

Meet your team

The Cloud Service Processes works with cloud teams to support continuous progress toward a simplified and harmonized cloud service experience. 

We work on a global project to simplify and harmonize business processes and to integrate a new ITSM system throughout the whole SAP landscape. The goal is a fully integrated end-to-end IT Service Management Solution with the same technology for all ticket types by harmonizing processes for all Lines of Business based on a modern cloud architecture.
It is your opportunity to:

• Work for one of the best employers in this region,
• Be part of a highly skilled and motivated international team

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers
 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 401611  | Work Area: Corporate Operations  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid
 

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