Working Student (f/m/d) - Harmonized Customer Request Management - Process Design

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The mission of the Customer Influence & Interaction team is to focus on the global customer touch points ensuring end-to-end customer life cycle, containing direct & indirect customer touch points or interaction, and impacting Customer Experience.

Project “Fusion” is a board sponsored project that aims to harmonize , standardize and optimize the customer request management (innovation- as well as feature and functional requests) for and across the complete SAP solution and product suite. The impact will be a more transparent way of handling the voice of the customer and supporting Product Management in managing a customer driven product roadmap



We are looking for a customer and service oriented working student to support Project “Fusion” within the Process and Use Cases Workstream...

As part of the Project “Fusion”  team you will directly support our project and work with different Product Management units as well as  Customer Facing colleagues  (Pre-Sales/Sales and Post Sales)

  • Support in preparing and conducting virtual process design workshops leveraging the Design Thinking methodology 
  • Process Modelling in Signavio to document results of process design
  • Tracking and coordination of follow up activities related to process clarification and documentation


You will have the opportunity to create and document the process design in Signavio and work with the process lead to create the new golden standard processes for customer request management at SAP.



  • Student (f/m) at a university or a university of applied sciences
  • Preferred fields of study: Business, Process Modelling, or related field
  • Digital native
  • Familiar with Signavio Process Modelling
  • Strong service orientation
  • Ability to deliver excellent quality work under time constraints and in complex environments
  • Intercultural experience and sensitivity
  • Fluent English and German required
  • Willing to work in an international setup
  • Proactive and self-dependent working style
  • Soft Skills: Open-minded personality and a solution based approach to problem solving, enthusiasm, team orientation, creativity and flexibility


Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:331976 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time  | Additional Locations: 

Requisition ID:  331976
Posted Date:  Nov 10, 2022
Work Area:  Administration
Career Status:  Student
Employment Type:  Limited Part Time
Expected Travel:  0 - 10%

Walldorf, DE, 69190

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