Software-Design and Development

Working Student (f/m/d) - Support for Customer-Centric Challenges and AI/ML Opportunities @ FSM

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


About the team
At SAP Field Service Management (FSM), it’s all about keeping the end-customer's equipment running. This means managing the lifecycle of service operations, easing the life of Dispatchers and Technicians by providing them the right information at right time, and all this while keeping costs for our customers low. By exceeding expectations, we strive to generate what we call as “SERVICE Moments”.
Such an ever-changing system requires agility (to adapt to new incoming tasks), flexibility (able to prioritize between different tasks) and speed (to respond quickly to changes).


Glimpse of our technical stack and culture:

  • SaaS product running natively on AWS and Kubernetes
  • We live DevOps culture (We Build It, We Run It) and deploy multiple times each day
  • We follow and promote everything as code (even presentations, GitHub and many more!)


Sneak-peak of our team located in Walldorf:

  • Diverse team in Optimization area with focus on AI-based strategies and predictive routing
  • Expertise in backend and experience in machine learning, following practices like TDD and pair-programming daily
  • Our current engagements include evolutionary algorithms to solve Multiple Traveling Salesman Problem (mTSP) and predictive routing (using traffic data for optimization)

The role
To support the team, you will work on one or more topics below:

  • Improvements in our genetic algorithm framework
  • Research and PoCs for hyper-parameter search and budgeting
  • Solving customer challenges in scheduling & optimization
  • Work in scrum team adhering to agile software development principles
  • Innovations like Chatbots for specific scenarios in FSM


As a team member, you will be cultivated to

  • be self-driven to work independently and motivated to dive into unknown areas
  • collaborate closely with team members for completion with utmost quality
  • bring in innovation culture by self-learning and spreading knowledge within team


Role requirements
We learn together by sharing; hence we look for a curious and motivated individual and not necessarily an established personality. Bare minimums we require are:

  • Student (f/m/d) at a university or a university of applied sciences
  • Hands-on programming experience in any major programming languages (e.g. Java, JavaScript, Python, etc.)
  • Good knowledge of cloud principles
  • Able to work independently keeping the end-to-end process in mind
  • Knowledge of micro-services and event-based architectures is a plus
  • Prior experience AI/ML is a plus

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.


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We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.


Successful candidates might be required to undergo a background verification with an external vendor.


Requisition ID:323742 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time

Requisition ID:  323742
Posted Date:  May 9, 2022
Work Area:  Software-Design and Development
Career Status:  Student
Employment Type:  Limited Part Time
Expected Travel:  0 - 10%

Walldorf, DE, 69190

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