Working Student (f/m/d) - Measurement & Reporting @ Customer Transformation Group (CTG)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


What you'll do


  • Monitor and measure key KPIs to track customer engagements, content assets and other metrics
  • Perform ad hoc analyses and generate reports to support internal and external marketing
  • Create thorough reports for management and other stakeholders by leveraging and improving current tracking formats
  • Improve and automate tracking by implementing and working with dashboards
  • Understand and monitor customer satisfaction and expectations by collecting feedback by developing customer surveys.
  • Interpret results of data analysis and support the definition of courses of action to improve data quality
  • Plan, organize and help facilitate internal processes
  • Supporting the team in day-to-day activities

What you bring


  • Student (f/m/d) at a university or a university of applied sciences 
  • Preferred field(s) of study: data science, computer science, business management, mathematics, economics or similar
  • Soft Skills: 
    • Structured and well-organized
    • Ability to work independently and to prioritize
    • Analytical thinking
    • Quick comprehension and goal-oriented approach
    • Creative – bringing in a fresh-mindset
    • Flexibility and readiness to learn new skills
    • Reliability, responsibility and open-mindedness
    • Team player
  • Software skills: good MS Office skills, especially MS Excel, Data Visualization tools 
  • Language skills: fluent in English, German as a plus
  • You take initiative, persevere, and stay curious
  • You like to work on meaningful innovative projects and are energized by lifelong learning


Meet your team

Located within the People and Operations board area, the SAP Transformation Office drives execution and transformation of the company’s strategy to build tomorrow’s SAP.
The Customer Transformation Group (CTG) is a team located within the SAP Transformation Office. The CTG devoted itself to the mission of helping customers succeed on their transformation by sharing SAP´s own transformation journey. The customer engagements are dedicated to ensuring a true understanding of their expectations and to provide the utmost excellent customer experience. Based on that, long-lasting strategic business exchanges and peer-to-peer partnerships are created. Next to Customer Engagements, the team also drives Internal Enablement and Knowledge Sharing as well as Content Creation.


What are we doing: 

  • Organize transformational exchanges to share SAP’s transformation best practices and E2E know how (Approach, Techniques, Learnings, Decision Criteria) with customers and internally
  • Advise neutrally in transformational topics by acting as a strategic reference to customers and supporting them before, during and after the sales process 
  • Generate transformational content, communication material and creative design assets 
  • Organize transformation events and engage with other SAP areas to train other SAP employees to become CTO speakers
  • Monitor and measure key KPIs to keep track of our activities and create reports


Why are we doing it:  

  • Help SAP’s customer to succeed on their E2E transformation journey 
  • Intensify relationships by building strategic partnerships and customer loyalty for life  
  • Learn from customers and leverage the feedback in our projects and business models 
  • Predict customer needs, build up pipeline of customers demand and create options to buy more from SAP
  • Simplify processes, ensure quality standards and reduce touchpoints


Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.


#Workingstudent #Werkstudent #Internship #Praktikum #Thesis #Germany #Deutschland #Student #LIHybrid

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:


For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.


Requisition ID: 343806  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time #LI-Hybrid

Requisition ID:  343806
Posted Date:  Jun 23, 2022
Work Area:  Administration
Career Status:  Student
Employment Type:  Limited Part Time
Expected Travel:  0 - 10%

Walldorf, DE, 69190

Job alert

Job Segment: ERP, Computer Science, Cloud, Customer Service Representative, SAP, Technology, Customer Service