Working Student/ Thesis Student/ Pupil (f/m/d) - Change Management Customer Experience


What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


About the team
The Service Management Solutions Team is responsible for all products and tools to fulfill of SAP’s customer facing and internal service management processes. We are SAP’s center of excellence for ServiceNow and as such develop, operate and improve all ServiceNow systems at SAP. In addition we have multiple SAP own tools in our responsibility. 


The role
For our team, we are looking for you – an outstanding talent in the change management area (including communication, enablement and change management) – who likes to work in a very motivated team with diverse professional backgrounds for Harmonized Customer Service Management. The aim is to support our organizational change management (OCM) Team in driving, defining and living the communications, change management, enablement, training, and community for and with our lines of business contacts in support, development and operations. Low hierarchies and direct project responsibilities enable you to make an impact on the change community. 
You will be involved in the complete OCM actions of the harmonized customer service management project. This can comprise tasks like:

  • Understanding the business needs and the challenges
  • Support in managing our stakeholder groups in our Lines of Business, Support, Development, Operations and IT
  • Support in successfully managing our change community by driving change management through all
  • Create enablement material for the harmonized processes as well as the tool introduction
  • Successfully communicate to all employees and engage in 2-way communication


Role requirements

  • Student (f/m/d) at a university or a university of applied sciences
  • Preferred fields of study: Psychology, Information Technology, computer science, business informatics, or related fields
  • Basic experience with communication
  • Basic experience with change management
  • Self-reliance, persistence and ability to work in a dynamic environment
  • Fluent in English and/or German – verbal and written
  • Excellent interpersonal, presentation as well as communication skills
  • User of spread sheets / word processing and modern collaboration tools
  • Understanding of the requirements of change management, communications, enablement

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:326345 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time  | 

Requisition ID:  326345
Posted Date:  Jun 4, 2022
Work Area:  Administration
Career Status:  Student
Employment Type:  Limited Part Time
Expected Travel:  0 - 10%

Walldorf, DE, 69190

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