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Working Student: Project/ Program Support in SAP Service Cloud COO team Job

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Date: Jun 25, 2019

City: Walldorf/St. Leon-Rot, BW, DE

Company: SAP

Requisition ID: 204177
Work Area: Administration
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Part Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


As the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. SAP helps to streamline processes, is giving the ability to use real-time data to predict customer trends across an entire business. SAP is committed to helping every customer become a best-run business.  SAP innovations help 388,000 customers worldwide work together more efficiently and use business insight more effectively.

As part of the board area Cloud Business Group, the line of business SAP Customer Experience (SAP CX) is re-imaging Customer Experience to emphasize its great portfolio of cloud products. We have three main strategic goals that we are thriving towards:

  • Be #1 or #2 in each domain by providing best-in-class capabilities for Marketing, Commerce, Sales, Services and Customer Data
  • Deliver one unified suite of cloud solutions to manage the customer experience based on one trusted customer data model 
  • Integrate Front Office (C4) to Digital Core (S4)

In the team of the SAP CX Service Cloud Chief Operating Officer (COO) we support in the fields of e.g. strategy development and execution, portfolio management and execution monitoring and are driving cross topics of strategic relevance.

The Field Service Management Solution was acquired in 2018 from Coresystems FSM AG. It is an end-to-end solution for customer service management incl. a strong focus on mobile applications for both the field technicians as well as the customer asking for services. It’s a pure cloud solution.

You will support the engineering and delivery team in Windisch (Switzerland), particularly in the context of tenant provisioning and migration of the Field Service Management Solution. Hence, an interest in technical and operational topics would be advantageous.


You are a well-structured student, curious and passionate about working on strategic, operational and technical challenges in a highly dynamic field? If the answer is yes, we have the right job for you! Supporting our Field Service Management engineering team, you will have the opportunity to sneak into the fields mentioned above.

Your job would entail supporting in one or more of the following tasks:

  • provisioning process of tenants and infrastructure for our customers
  • strategic initiatives and management of the unit’s project portfolio and customer engagements
  • operational excellence and reporting responsibilities
  • alignment and collaboration within the unit and with other development locations


  • Student of a university or a university of applied sciences with preferred field(s) of study: Business Informatics, Business Engineering, Business Administration or related fields
  • Preferred skills: Analytical, communication, presentation and networking skills as well as in project management and organization
  • Soft skills:  Team-oriented working style while driving topics independently, open-minded with intercultural sensitivity
  • Language skills: Fluent in English and advanced/ fluent in German

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs/ programming languages.


#Workingstudent #Germany #Student



Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

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