Cloud Automation Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the Team
 

As part of ECS, the Private Cloud Customer Center is a shared services organization dedicated to managing service delivery at scale for private cloud customers.
 

Summary & Role Information

The Customer Efficiency and Intelligent Automation team in the Private Cloud Customer Center at SAP Enterprise Cloud Services (ECS) focuses on continuous enrichment of customer interactions through managing information channels and platforms, digital assets, governance and guidelines for customer engagement channels and communication approaches. The team coordinates and interfaces with internal SAP units to enhance and automate customer interactions and processes through AI, Machine Learning and low-code/no-code Business Process Automation (e.g. workflows, RPA).

• Identify potential automation initiatives, by using business process analytics and intelligence, and working together closely with other teams at ECS

• Understand, analyze, design, configure and maintain automation solutions using SAP Process Automation, the Microsoft Power Platform, and other tools

• Build prototypes and conduct PoCs and feasibility studies into automation potential

• Participate in demand prioritization and sprint planning,

• Create Business Requirements Documents,

• Create and maintain process models in e.g. SAP Signavio,

• Create functional, technical design, and testing documentation,

• Create and maintain testing documentation,

• Execute deployment and performance testing,

• Pro-actively monitor the execution of automated processes to identify and remediate exceptions, and update the related tools

• Support and maintain automation server infrastructure.

Experience / Role Requirements
 

• Min. 3-5 years hands-on experience with business process automation using Signavio, SAP Generative AI, SAP Build or comparable RPA solutions, and Microsoft Power Platform. ServiceNow experience is a plus.
• Experience in JavaScript/Python is mandatory, optionally also experience with Angular, and Node.js.
• Excellent understanding of cloud architecture principles including Hyperscalers(AWS, Azure, GCP), networking and security.
• Proficient in creating business requirements and process designs with a strong SDLC foundation.
• Experience in developing for SAP Fiori on SAP BTP  is advantageous.
• Highly driven to conduct R&D on new features and technologies embracing them with a focus on results.
• Strong knowledge of SAP Build products, stakeholder/project management and communication skills.
• Experience in server infrastructure maintenance is a plus.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407951  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.