IT Principal Solution Architect - IT Operations Management

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

Meet your team 

We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps). 

By creating this solution, we serve all SAP lines of business and cross teams.  

What you’ll do 

As an IT Principal Solution Architect – IT Operations Management on our team, you will drive architectural design to implementation of our IT Operations Management landscape used by thousands of users across the globe. You will closely collaborate with business owners, product managers, product owners and other experts in an agile environment. 

In your daily business, you will make technical and architecture concepts, contribute to implementation, and operations of SAP’s Service Management application landscape.  

Concretely, you will: 

• Lead solution architecture for IT Operations Management – Cloud Automation & Orchestration 

• Responsible for architectural design, development, and refactoring across multiple agile teams 

• As a Solution Architect, act as thought leader for other team members 

• Drive continuous improvements with focus on quality, stability, usability, maintainability 

• Applying DevOps mindset to take operational responsibility for the provided solutions  

• Establish a trusted partnership with our internal business and technical counterparts and act as “ONE TEAM” from delivery to operation 

• Become proficient with business processes implemented in the solution and look for opportunities to simplify  

What you bring 

• Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics or related fields 

• 5+ years of professional working experience in architecture development or comparable 

• Experience in ServiceNow Platform as an architect 

• Subject matter expert in one or more business domain(s) 

• Experience in designing large-scale IT systems 

• Experience in application delivery processes, procedures & key metrics  

• Good knowledge of IT with particular focus on enterprise applications and application architecture 

• Knowledge of Agile (SAFe) implementation methods is a plus 

• Experience in architecture development methods like UML, BPMN documentation methodologies and requirements analysis and application architecture design based on it 

• Knowledge of Enterprise Architecture Frameworks (e.g. TOGAF, SAP EAF, Gartner, Zachman) and EA reference models is a plus 

• Knowledge about LeanIX, IDS Scheer tools, Signavio to model all application architecture artifacts 

• Leader and team player – give guidance and show excellent coordination skills, including conflict management 

• Excellent interpersonal, presentation, communication and negotiation skills and be an interface to different stakeholders talking “different languages” 

• Strategic thinking, strong problem-solving and analytical skills 

• Quick learner, passionate, motivated and self-managed 

• Competent in English (spoken and written)  

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 371133  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.