Associate Technical Writer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

Associate User Assistance Developer

About the Team
Be a part of the exciting world of Digital Manufacturing! SAP Digital Manufacturing enables innovation around analytics, resource scheduling, process manufacturing, machine data integration, edge computing, and Artificial Intelligence.

SAP Digital Manufacturing is a strategic part of the SAP Industry 4.0 solution. It’s a powerful, enterprise-level, scalable, manufacturing business solution that enables global manufacturers to manage and control manufacturing and shop floor operations.

Our team is motivated by principles of user empathy, best-in-class technology, agile development, and multidisciplinary cooperation. Joining our team will give you an opportunity to apply your creativity while solving interesting and challenging problems using the industry's latest technology.

About the Job

Responsibilities

We’re seeking an Associate User Assistance Developer (UAD) in SAP Digital Manufacturing. In this role, you’ll be part of the development team, working closely with Product Owners, Products Designers, Software Developers, and Release Managers. As an Associate User Assistance Developer, your responsibilities cover the entire product process from product design to product release. We jointly make sure that user assistance is an essential asset of our product.

• Creates technical documentation and considers potential interdependencies between SAP products when designing user assistance (UA) deliverables
• Creates UA deliverables that enable users to deploy, administer, and use SAP software
• UA deliverables can include terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social media content
• Ensures that the UA deliverables in different media and documentation align with SAP standards and guidelines, and actively drives continuous improvement
• Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support
• Identifies the information needs of, among others, the users of UA deliverables and other content by researching social media (for example, discussion forums on SAP SCN), and is aware of and responsive to what users are discussing

Role Requirements

• An eye for detail and a passion for delivering quality
• Proven experience in creating modern and easy-to-consume content
• You’re welcome to submit samples along with your application, such as academic essays, blog posts, scripted videos, and so on
• Excellent communication skills in written and spoken first-language level English
• A positive, open-minded, and collaborative personality with strong self-management skills
• Experience writing at an academic and/or professional level
• Ability to deep dive into the first principles of technical subject matter

EDUCATION AND WORK EXPERIENCE

• University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies)
• Co-op, internship, or equivalent professional experience in a writing-centric role is an asset
• Ability to create content in all formats with excellent written and spoken English
• Ability to express complex technical information in a clear and precise manner with outstanding communication, writing, and grammar skills

About You

You’re looking for more than just a job. You dream big and have a passion for creativity and fun, and you’re looking to contribute to the overall user experience of reliable and well tested software that serves a purpose as part of motivated team who strive toward similar goals. You have a keen interest in software development, technology, user experience, technical communication, and manufacturing.

SUCCESS AT SAP

Success means different things to different people, so we go to great lengths to ensure that all our employees have every chance to succeed on their own terms. That’s because we firmly believe that your success leads to ours. 

At SAP, we’re huge believers in work-life balance. With us, you’ll find job flexibility and career coaching, without compromising any of your valuable time at home.

SAP employees enjoy a variety of perks and benefits:
•    Commuter subsidy for your mass transit commute to work
•    “Lunch on Us” meal subsidy
•    Free pop, juice, coffee, and tea
•    Free daily fruit
•    Foosball, pool, and ping pong tables on site
Oh, and did we mention you get to work with some of the most influential companies on the planet to revolutionize the world?

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 40300 - 68600(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

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Requisition ID: 397111  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

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