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Consulting and Professional Services

SAP Product Support Associate SMP

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
 

About the team

 

This is an exciting opportunity to join our SAP Product Support team. From the SAP office located in Vienna you will provide functional and technical support to our customers worldwide, perform root cause analysis and report errors to SAP Development organization.

Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering top class customer experiences. This position is highly client-focused and fast-paced with no one day the same.

We offer continuous training to ensure a smooth start and a career development in the SAP Support Engineer role, learning about different SAP products. You will be part of a fun and supportive team, always at hand to help with your career development.

If you want to start your career by working in a Global company and support environment whilst getting exposure to the newest technologies, then read on!

In this role, you’ll:

What a day in a life of an SAP Support Engineer looks like:

 

  •   Engaging directly with customers by utilizing real-time channels, ticket system and other tools
  •   Liaising with development and field teams to identify application errors and missing product functionalities for  
      future releases
  •   Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues
  •   Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level
      Agreements (SLA)
  •   Documenting solutions to known issues and consulting questions to be posted to both internal and external
      knowledge bases
  •   Act as a liaison between our Product Management and Engineering teams
  •   Collaborating with other employees, sharing knowledge and process‐improvement suggestions

Who you are:

·       We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on
        meaningful innovative projects and are energized by lifelong learning.

·       Graduate in Computer Engineering or Telecommunication Engineering (other Technology or Scientific
        degrees will be also considered)
·       Spoken and written German and English language skills are required.
·       Customer and quality focus
·       Open and professional communication style
·       Fast learner with IT affinity
·       Excellent analytical and problem-solving skills

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:305865 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

SAP Product Support Associate SMP

Facility:  305865
Posted Date:  Oct 9, 2021
Work Area:  Consulting and Professional Services
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Wien, AT, 1021


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