Senior Support Engineer for SAP Technology / Technical Architect in Premium Hub CoE

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

Customer Services and Delivery drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end.

The strength of our Centers of Expertise (CoE), as part of Customer Services and Delivery, is to analyze customer solutions with 360° view on relevant components including application, database and technology, as well as engaging a strong back office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan.

In the role of a Expert/Senior Support Engineer, you will work in the Center of Expertise (CoE) with focus on SAP Technology, specifically Software Logistics, Technical Architecture and HANA, Basis, Cloud and deliver services for every aspect of customers' software implementation, transformation or upgrade project, as well as on operations, including continuous improvement, quality management, problem resolution, and knowledge transfer.

EXPECTATION AND TASKS

Your role involves delivery of technical and application services within customer engagements. You need good SAP Technology, Basis and HANA capabilities, and you are a decent problem solver with the ability to communicate effectively in an international environment. According to your experience, strengths and customer needs, you will conduct some of the following tasks:

• Be actively involved in the preparation, conception, realization, and Go Live of customer implementation projects
• Demonstrate the ability to plan, run, and manage blueprint workshops/meetings with internal and external clients
• Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines
• Analyze business processes including root cause analysis and technical performance optimization
• Upgrade and migration of SAP systems
• ABAP and/or JAVA code optimization
• SAP HANA Installation, Upgrades and Migrations
• Transition to Hyperscalers
• Plan Large Scale Transformation Programs from a Technical Perspective

MANDATORY SKILLS

• At least 10 years of SAP Technology implementation experience or support experience
• At least 10 years experience with SAP ABAP and JAVA based netweaver systems 
• University degree in computer science, business information technology, mathematics, physics, engineering or equivalent
• Experience in performance analysis, databases, hardware layouts and components, networks, IT upgrade and migration planning
• Experience in Installing and Operating SAP HANA
• Experience with RDBMS databases like MSSQL, SAP HANA, Oracle or DB2
• Programming skills in at least one language e.g. (ABAP, JAVA, C, C++, SQL or similar)
• Ability to drill down into technical issues and solve complex and detailed problems
• Experience with SAP Integration Technologies and BTP
• Ability to deliver clear, concise presentations and present complex information in a clear and precise manner
• Willingness and ability to travel to customers 
• Excellent verbal and written communication skills in English
• Experience in working with cross-cultural teams or individuals
• Experience in working with cross-functional teams

PREFERABLE SKILLS

• Experience with Linux and Unix
• Transition of SAP Systems to SAP HEC, MS Azure, AWS or similar
• Sizing and Landscape Design
• Experience in managing escalations and critical customer situations
• Experience with S/4HANA Implementation or Conversions
• Travel:0-70% to clients 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418828  | Work Area: Customer Service and Support  | Expected Travel: 0 - 70%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.