Finance Associate Order to Cash (O2C)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

We help the world run better

At SAP, our “AI First, Suite First” strategy drives everything we do. We are committed to driving innovation and building the future together with our employees. Our company culture empowers people to turn this strategy into action by fostering breakthroughs that shape the future for our customers.

We create a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven, future-focused work. Collaboration, care, and continuous learning are at the heart of how we work. We recognize and celebrate individual contributions while offering a variety of benefits and development opportunities designed to help you grow. Join us and be part of building what’s next. Apply now!

What you’ll do

The Order to Cash (O2C) Training Adoption teams are responsible for SAP delivered training booked via training Webshop covering the full process from registration to invoicing, customer support, rebookings, and collection activities- including the follow up on overdue training invoices

Core responsibilities include

· Manage a defined portfolio of customer accounts, performing pre-due and post-due follow-up activities.

· Execute collection strategies aligned with customer segmentation and global O2C policies.

· Document all customer interactions and maintain accurate collection notes in system worklists.

· Identify overdue items, irregularities, or customer objections.

· Escalate concerns as necessary following predefined escalation paths.

· Provide customers with AR statements, balance confirmations, and documentation required for reconciliation.

· Driving Process improvements with a focus on self-service, standardization, and automation

· Leveraging AI, Automation tools, macros and chat bots to enhance operational efficiency

What you bring

· Fluent written and spoke English

· Strong problem skills with the ability to multitask and stay -detailed oriented

· Excellent customer service and communication skills, including negotiation with customers

· Solution-oriented mindset to resolve issues that prevent on-time payment

· Ability to adapt and perform in a fast-changing environment

· Team -oriented mindset with collaboration spirit

· Agile mindset and openness to new ways of working

· Technical aptitude and willingness to continuously learn new tools and process

· Data literacy: Exploring and Describing Data

· Prompt Engineering with ChatGPT

· AI & Automation Literacy

· Creation & Implementation of Macros

Meet your team

We are a diverse and friendly team covering global company codes with the O2C training department. We are based in Buenos Aires

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445278  | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid