Customer Business Support Specialist - Premium Engagement - LACX (Open for Arg, MX or Perú)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

EXPECTATIONS AND TASKS

Strategic Objectives:

• Ensure Premium Engagement program guideline adherence (including structure and pricing).
• Works closely with Premium Engagement Delivery team to ensure the scope of the engagement is customer ready in a timely manner, accurate and consumable by the customer from a business/technical perspective as well as from a resource and budget perspective.
• Educate customers buying center on Premium Engagement contracts and contracting procedures.
• Leads all customer contracting and negotiations.
• Resolves conflicts in the internal contractual, business and legal process.
• Work with sales and delivery to develop value-based business cases and proposals.
• Assist with a variety of special projects targeting the construction of foundation segments for evolving pilot programs.
• Act as trusted advisor to sales and delivery
• Guide team in creation of overall theme and competitive differentiation.
• Provides additional thought leadership and an ability to clearly articulate how SAP Premium Engagement offerings complement all SAP and 3rd party offerings.
• Provides a consultative technical advisor approach.
• Educates prospects and SAP Field as needed on Premium Engagement support offerings.
• Uses their knowledge of SAP solutions and maintenance offerings to provide collaborative leadership within the virtual account team in support of sales plan execution.
• Scope: LACX

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor equivalent: minimum requirement
• Master equivalent: optional
•  5+ years of experience in enterprise software, service or maintenance sales or delivery
• Excellent presentation and communication skills
• 5+ years of experience in contracting and contract negotiation
• Consistent demonstrated history of successful customer focus support either through direct engagement in sales process or in a support role from delivery
• Possess a strong sense of teamwork, integrity, self-motivation, positive attitude and creativity
• Able to rapidly absorb new facts and techniques
• Motivated to exceed the needs of customers despite internal and external obstacles

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 388767  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.