Operational Enablement Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are seeking an enthusiastic and highly organized Operational Enablement Specialist to join our team. This role is crucial in ensuring new hires within the Americas Teams have a successful and engaging onboarding experience. The candidate will develop and implement onboarding programs, deliver training sessions, and coordinate with the Center of Expertise (CoE) on a global project to build a platform for new hires.

Key responsibilities

1. Onboarding Coordination:
   • Develop and implement a structured onboarding program for new employees within the Americas Teams.
   • Ensure new hires receive a thorough introduction to the company’s culture, processes and priorities
   • Coordination with CoE to work on global project aimed at building a platform for new hires.
2. Welcome and Introduction:
   • Act as the primary point of contact for new hires during their onboarding process.
   • Welcome new employees and provide them with an introduction to the team and key stakeholders.
   • Guide new hires through the initial setup process, including access to systems, and office tours.
3. Training Delivery:
   • Conduct training sessions or coordinate them ensuring employees understand end-to-end workflows.
   • Develop training materials, manuals, and guides that cover key billing processes, compliance requirements, and best practices.
4. Ongoing Development:
   • Assess the training needs of current employees and develop programs to address skill gaps
   • Coordinate with department managers to schedule regular training sessions and refreshers.
   • Monitor and evaluate the effectiveness of training programs through feedback and performance metrics.
5. Collaboration and Communication:
   • Maintain clear and consistent communication with all team members regarding training schedules, updates, and opportunities.
   • Inform about relevant topics which might be affecting the region
   • Act as an Improve Now specialists for the different team members
6. Record Keeping and Reporting:
   • Maintain detailed records of all training activities, attendance, and outcomes.
   • Prepare and present regular reports on training progress, effectiveness, and areas for improvement to management.
   • Record billing specifics for the region and discuss them with Regional Head to evaluate standardization.

Qualifications

• Experience in developing and delivering training programs, and assessing training needs.
• Excellent verbal and written skills for delivering training and interacting with new hires and team members.
• Strong organizational skills to manage onboarding and training schedules, and maintain accurate records.
• Ability to create a welcoming environment and build relationships with team members and stakeholders.
• Ability to manage multiple projects and effective time management skills.
• High attention to detail for accuracy in training materials and process compliance.
• Strong collaboration skills to effectively coordinate with the Center of Expertise (CoE) for global projects.
• Ability to provide valuable input for global onboarding initiatives.
• Familiarity with platform development processes is a plus

   

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405675  | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.