IT Technology Services Senior Specialist - Japanese/Korean

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for an experienced SAP Technology consultant with a passion for providing excellent customer support mainly for our Japanese customers base and drive projects around technical services and SAP solutions operated by Enterprise Cloud Services.

What You'll Do: 

As a Technology Consultant, you will analyze customer’s business requirements or technical problem statements and act as a technical advisor and problem solver to clients and our internal stakeholders.

This includes different technical tasks out of the following areas: technical configuration & integration of SAP software, release upgrades, application lifecycle management as well as day to day operations and maintenance of technical SAP landscapes.

In addition, you might also work on changing our system setup guidelines, validating new application, designing work instructions or drive automation initiatives. You will also focus on designing and conducting knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines.

What You Bring: 

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management
• Lead the EDS alignment call with SPOCs
• Follow-up with EDS team in case of any delay in ticket processing (action item tracking)
• Coordination & Escalation handling for EDS customers
• Reporting and performance review for EDS support (Alert & Incident management, SR)
• Collect regular feedback from TSM about EDS team performance
• Support in the coordination of activities with different teams TechOps
• Hands-on  basis administration experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Cloud Connector or Business Objects solutions
• Good background in software architecture and cloud technology
• Good knowledge in SAP Business Technology Platform
• Experience with SAP HANA 2.0  and HANA XSA is an advantage
• Experience in ITIL and IT Service Management processes
• Fluent in English (written & spoken)
• Japanese / Korean will be a plus (Fluent written & spoken)

You should have very good analytical and solution-oriented thinking as well as very good communication, presentation, and networking skills. Working effectively in international and virtual teams should be something you are used to do.

#SAPECSCareers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410889  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.