Head of Customer Advisory, GC

​Requisition ID: 420410
Work Area: Presales
Expected Travel: 0 - 50%
Career Status: Management
Employment Type: Regular Full Time
Career Level: T5PM
Grade Level: 2
Hiring Manager: Michael Locher-Tjoa
Recruiter Name: Lucy Li
Additional Locations:

Job Summary

We are seeking a dynamic and visionary Customer Advisory Leader to join our senior executive team for the Greater China region. In this critical role, you will lead our industry, solution, and line of business subject matter expert teams, driving key customer outcomes and leveraging our Customer Value Journey methodology. The ideal candidate will be a trusted advisor, driving SAP's vision and strategy, and ensuring a customer-centric engagement model for the region.

Key Responsibilities:

1. Thought Leadership and Storytelling:

- Deliver tailored thought leadership, storytelling, and end-to-end messaging to engage C-level executives and excite them about transformative opportunities with SAP.

2. Vision and Sponsorship:

- Create a shared aspirational vision between our customers and SAP, leading to sponsorship of transformation opportunities and answering the question, "Why do anything?"

3. Solution Development:

- Develop future-ready architectures, scope bills of materials, and usage estimates with clear mapping of solution capabilities to value.

- Ensure solutions fit customer requirements and highlight SAP's unique differentiation to answer the question, "Why SAP?"

4. Value Proposition:

- Produce strategic and quantitative business cases with data-driven insights, answering the question, "Why now?" to achieve stakeholder buy-in and funding for SAP programs.

5. Strategic Planning:

- Collaborate with our Services organization and partner ecosystem to develop success plans for customers, including value roadmaps, scorecards, and adoption plans.

Requirements:

- Proven regional or multi-market sales, presales, or consulting leadership experience, ideally across Greater China.

- Demonstrated track record of driving disciplined sales and customer success processes with strong financial outcomes.

- Experience managing business development, presales, and sales functions.

- Accomplished senior leader with a successful track record in driving transformation across strategic and consultative sales processes.

- Visionary and trusted advisor in customer engagement.

- Excellent communications and presentation skills, with the ability to collaborate effectively with APAC and global colleagues.

- Outstanding influencing and collaborative skills, with experience working in complex stakeholder environments at regional and global levels.

- Agile, highly energized, yet focused, disciplined, and process-driven.

- Reliable, resolute, resourceful, and results-oriented.

- A history of facilitating and enhancing a culture that attracts, develops, and retains top talent in the tech industry.

About Your Team:

At the core of our mission, the Customer Advisory organization is dedicated to bringing our customers' aspirational vision for their business to life and setting the foundation to make it a reality. Our experts work collaboratively with our customers and partners to engage in meaningful ways and foster lasting relationships that drive real business transformation.

Join our team and help us exceed customer expectations every day. Your expertise and leadership will be crucial in driving the innovation agenda and ensuring best-in-class customer engagement for the Greater China region.

What We Offer:

- A dynamic and supportive work environment.

- Opportunities for professional growth and development.

- A chance to make a tangible impact on customer satisfaction and business success.

If you are a strategic leader with a commitment to excellence, we want to hear from you!

SAP'S DIVERSITY COMMITMENT 
 
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
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Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

We are ethical and compliant

Our leadership credo: Do what’s right. Make SAP better for generations to come. We believe that great leadership extends far beyond the mere pursuit of business goals. We value and foster leadership that is driven with purpose and integrity. Our leaders are role models who uphold SAP’s values and shape SAP’s culture of integrity, by demonstrating and championing ethical and compliant behavior towards all stakeholders.