(Senior) Business Processes Consultant (f/m/d) for Data Volume Management

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

YOUR FUTURE ROLE     
 

In the role of a Business Processes Consultant (f/m/d) DVM, you will work in the development and design team of the Premium Hub CoE (Global CoE) with focus on creating of next Generation of MaxAttention and other Service Offerings, aka Premium Qualities based on CALM and Intelligent Service Delivery Hub (ISD Hub) in the area of Data Volume Management and Clean Core.  

You will deliver and develop services for every aspect of customers' transition to Cloud / BTP, supporting their transformation, or upgrade project, as well as on operations, including continuous improvement, quality management, problem resolution, and knowledge transfer. 
 

It contains:  

• Supporting Customers with the help of our Premium Service offerings, to solve complex issues and challenges during their transformation journeys and invent new ways of providing scalable solutions to our top customers. 
• Full software development cycle focusing on design, coding, testing, automation, quality assurance of complex product features.  
• Science projects involving machine learning and artificial intelligence: data identification, data extraction, data analysis, model training, model evaluation, integration with consuming application, prompt engineering, grounding, augmented generation 
• Project management assignments ranging from roll-in, requirement management, scoping, sourcing, scheduling to quality management and deployment. 

 
YOUR PROFILE     
 

We are looking for a motivated and analytical professional who is eager to contribute to the development of premium service offerings in the field of Data Volume Management (DVM). The ideal candidate should bring a solid foundation in data analysis and problem-solving, as well as a collaborative mindset to work in an interdisciplinary environment. 

• Educational Background: University degree in a relevant field. 
• Analytical Thinking & Problem-Solving: Ability to analyze complex data patterns and derive meaningful insights for service improvements. 
• Solution Orientation: Capability to independently develop and evaluate approaches to recurring customer challenges. 
• Communication & Collaboration: Excellent articulation and a collaborative mindset, with the ability to engage internal & external stakeholders across different functions. 
• Structured Working Style: Ability to systematically prepare knowledge from customer projects and make it scalable for a broad customer base. 
• Technical Affinity: General understanding of SAP data models, databases, and analysis tools (e.g., SQL, Power BI, SAP Analytics Cloud). 
• Customer Orientation: Understanding customer requirements and leveraging data-driven insights to optimize service delivery. 
• Excellent communication skills in English and German. 

 Beneficial / A Plus: 

• Experience in SAP Data Volume Management (DVM), archiving, or Information Lifecycle Management (ILM). 
• Familiarity with SAP technologies such as Native Storage Extension (NSE) or Data Privacy & Protection (DPP). 
• Background in automation, machine learning, or AI-driven data extraction and processing. 
• Previous experience in service development and scalable IT infrastructure solutions. 

  
ABOUT THE TEAM  

Customer Service and Delivery drives software adoption, achieving clean core and ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end.  

The strength of our Center of Expertise (CoE), as part of Customer Service and Delivery, is to analyses customer solutions with 360° view on relevant components including application, database, and technology, as well as engaging a strong back-office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan. 

All this experience, knowledge and methodology is now about to get productized with a whole new way of experiencing premium content and premium delivery experience through a new SaaS offering powered by MaxAttention. 

  
In the development and service team for a major component in the context of Premium Qualities called Insights to Action we need to understand all roles and requirements for each individual part of the SAP wide delivery processes in all engagement models and find the best way how to improve our platform to provide the best user experience, increase delivery automation and leverage new technology to grow our business.  By joining our team, you will have the opportunity to contribute to innovative service offerings, collaborate with top experts, and drive digital transformation for our customers. 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 418831  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 20%  | Career Status: Professional  | Employment Type: Regular Full Time 
 

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