Business Processes Associate Consultant (f/m/d) for Technical Architecture

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

YOUR FUTURE ROLE

The IT Planning Team consists of about 40 globally distributed architects, with 17 of us based in the St. Leon Rot office. The team consists of Enterprise Architects, Migration Architects and Technology Architects. The technical architecture team defines service methodologies and assets used by a global delivery organization, as well as works directly with customers on technical topics ranging from sizing or resource consumption to technical deployments ensuring key qualities such as high availability and disaster recovery.

We support you in developing an architect mind set. As part of onboarding, you will learn about the technical architecture - related features of the SAP HANA DB and the SAP ABAP Platform but also partner products in the area of data management, backup and restore, operating systems, virtualization software, storage solutions, and others. Additionally, SAP Cloud solutions (SAP Cloud ERP and SAP BTP) are of relevance. This learning phase will consist of attending SAP standard trainings, supporting customer service deliveries and updating existing content. 

The role will combine customer facing service deliveries (remote workshops or on-site at customer locations worldwide) with activities for internal enablement, delivery support and conceptual work.

EXPECTATIONS AND TASKS

• Quickly gain knowledge on SAP’s product & innovation portfolio and methodologies to deploy them when supporting customers in transforming their IT
• Grow into delivering architecture services to SAP’s global customer base
• Refine and evolve the service methodology which includes documentation and collection of learnings from the deliveries for re-use by the service delivery groups, to further improve the service concepts and service content
• Develop enablement materials like videos or e-learnings
• Develop a network within SAP Services as well as SAP Engineering, building up strategic working relationship across multiple global locations
• Extend scope for AI-supported service deliveries

YOUR PROFILE

• An excellent degree in computer science, business administration or engineering
• Strong self-motivation: Team colleagues are always willing to help, but your initiative is required
• Strong problem-solving abilities and out-of-the box thinking
• Ability to structure and document methodologies and visualize complex structures (in whitepapers, presentations)
• Willingness to travel to the locations of our customers on occasion
• Fluent written and spoken English language skills.

Preferred skills

• First exposure to the SAP Technology Portfolio is a benefit
• Ideally first relevant IT industry experience that you have gained through training, internships or working student activities
• Ideally, first hands-on expertise with system administration of an SAP HANA DB, test case definition for failover scenarios or similar technical knowledge
• Fluency in German is a strong plus

ABOUT THE TEAM
Within SAP’s Customer Service & Delivery board  area, our team acts as a central “Think Tank” defining service methodologies and assets which are used by the regional service delivery teams. We are proud of the team’s excellent reputation for outstanding expertise, customer centricity and high quality. Actively sharing knowledge is part of our DNA.

We ensure a supportive onboarding building on a buddy system and mentoring. Our team is distributed on three primary locations in the US, Germany and India, and we highly value a collaborative team spirit and fun in what we do, although we take customer success very seriously.

The SAP Services organization within the Customer Service & Support board area is the key driver for adoption, expansion and renewals for cloud and hybrid customer landscapes. This happens by ensuring a positive end-to-end customer experience while maximizing the value for the customer.

You will be involved in any decision affecting your work. We try to balance customer-related work with internal tasks, although our clear focus is the customer. 

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 440019  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 20%  | Career Status: Graduate  | Employment Type: Regular Full Time, unlimited   | Additional Locations: #LI-Hybrid