Business Service Consultant / Business Processes Associate (f/m/d) - Intelligent Service Delivery

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

WHAT YOU WILL DO

• Supporting Customers with the help of our Premium Service offerings, to solve complex issues and challenges during their transformation journeys and invent new ways of providing scalable solutions to our top customers
• Full software development cycle focusing on design, coding, testing, automation, quality assurance of complex product features as part of a development team
• ta science projects involving machine learning and artificial intelligence: data identification, data extraction, data analysis, model training, model evaluation, integration with consuming application, prompt engineering, grounding, augmented generation
• Project management assignments ranging from roll-in, requirement management, scoping, sourcing, scheduling to quality management and deployment

WHAT YOU BRING

We are looking for a young professional that wants to work in the field of Enterprise Software and has an interest in Data Science or Software Engineering. Upon joining our team, you help develop cutting-edge solutions based on process automation and artificial intelligence to enable customer success and drive the adoption of SAP’s products.

The ideal candidate is experienced in a few of the following topics and motivated to become proficient in the others: natural language processing, large language models, data modelling & visualization, graph network analysis & clustering, machine learning, python scripting, and cloud application programming.

You become a member of a team of experienced software engineers, data scientists, customer service experts, service offering owners as well as software product managers to research, develop, and deploy data-driven solutions that address a wide range of customer service challenges.

Our department, the Premium Hub - Center of Expertise has a dual purpose: we envision and establish the tools that enable subject matter experts inside and outside SAP to jointly tackle the work associated with adopting our solutions and maximizing the customers’ outcome. In parallel we are using our own tools to directly help selected customers, gathering first-hand insight about further innovation opportunities along the way.

WHAT YOU OFFER

Motivation and Soft Skills:

• Analytical, self-driven, and outcome-oriented team player with solid communication and presentation skills
• Curiosity about emerging topics, motivation to research new areas coupled with the ability for effective situation assessment, definition of a realistic action plan
• Interested of working in technical environment with a strong business context
• Proficient in German and English

 Technical Skills:

• Knowledge of foundational subjects like cloud business, SaaS applications, web service integration and others
• Good understanding of machine learning/AI concepts and experience with technologies as data pipelines/preprocessing, Python ML frameworks (e.g. pytorch, langchain, scikit-learn), Jenkins
• Practical experience with Node.js, Java or java script
• Knowledge of common modern object-oriented language expected

Education:

• Bachelor / master’s degree in either IT / Computer Science / Physics / Mathematics / Engineering [preferred] or Business Economics

HOW YOU CAN GROW

In this role, you will have the opportunity to apply and deepen your technical and coordination skills on-the-job when you design and execute experiments, develop automation algorithms, or oversee entire ML/AI development cycles. You develop competence as a creative problem-solver and a passion about high-quality technical solutions. You work closely with the top SAP customers running complex landscapes and processes. If you see yourself as a member of such a team, we love to hear from you.

ABOUT THE TEAM

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 394255  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 30%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

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