(Senior) Product Specialist (m/f/d) Maintenance Scheduling and Optimization

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

About the Role

We are looking for an innovative and execution-oriented Product Manager to join our Product Management Team at SAP Supply Chain Management, Operate. In this role as a Product Specialist / Senior Product Specialist you are the Product Manager in the Empowered Product Team. You work in a team closely together with User Experience and Engineering/Development as well as other product teams within our unit. Within our direct team you will collaborate with a diverse team of Product Managers, to shape and execute a cutting-edge product vision and strategy for SAP's new Capabilities for Maintenance Scheduling and Optimization

About the Product

MSO (Maintenance Scheduling and Optimization) is aiming to close the gap for tactical maintenance scheduling for a time-frame of up to 2 years, offering integrated maintenance backlog optimization features (including simulation, graphical apps, insights, automatisms, AI-assisted simulation/planning/recommendations). By integrating and combining information from SAP APM (CBM/failure driven demands), SAP IBP-MRO (demand forecast/material and stock optimization). SAP MSO creates a packaged and optimized (event/slot based) maintenance backlog before even having maintenance demands in ERP and providing input for the operational scheduling and people assignment with SAP FSM.

What you'll do

• Collaborate closely with a dedicated engineering team in a 1:1 relationship, fostering a culture of shared ownership and mutual respect
• Conduct discovery work to deeply understand problem statements and explore potential solutions
• Perform user research to validate assumptions, gather insights, and inform solution design
• Lead the refinement process for product backlog items, ensuring they are well-defined, feasible, and aligned with overall product goals
• Work with engineers to break down complex problems into manageable, deliverable pieces
• Act as the primary liaison between the engineering team and other stakeholders, including Strategic Product Management, designers, and business units
• Collaborate with UX designers to ensure that implemented solutions meet both functional and usability requirements
• Manage stakeholder expectations by communicating progress, risks, and trade-offs effectively
• Conduct user testing to gather feedback on implemented features and iterate on solutions
• Work closely with QA to define acceptance criteria and ensure high-quality deliverables
• Collaborate with Strategic Product Management to provide insights on technical feasibility and effort estimations
• Stay updated on technical trends and best practices relevant to your product area
• Contribute to continuous improvement of development processes and methodologies
• Assist in the creation and maintenance of product documentation, including user stories and technical specifications
• Participate in release planning and coordinate with release management teams
• Help prioritize and manage technical debt to ensure long-term product health
• Foster a data-driven approach to product development, leveraging analytics to inform decision-making
• Collaborate with customer support teams to address and prioritize reported issues
• Engage with strategic co-innovation and early adopter customers to ensure constantly product-market-fit

What You Bring:

• SAP Service and Asset Management Expertise: Extensive knowledge of Plant Maintenance, Customer Service/Field Service, Planning- Scheduling and Dispatching solutions, Intelligent Asset Management suite

• Domain and Business Expertise: As Consultant, Key-User or Product Expert from related fields, you have deep expertise of Planning and Scheduling, General Optimization Problems for Maintenance Tasks, Demand and Capacity Management of Maintenance and Service Teams

• Technical Acumen & Creative Problem-Solving: Basic understanding of software architecture and development practices. Ability to understand and discuss technical concepts with engineering teams

• Effective Communication: Experience in conducting user research and applying insights to product development. Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholder

• Team Player: Ability to influence and coordinate cross-functional teams in a matrix organization, building trusted relationships and leading without formal authority

• Work experience: 3-5 years of professional experience, with a focus on Plant Maintenance, APO/PP-DS, FSM, or Plant Maintenance / IAM – LoB Solutions for the asset service / maintenance service business and asset-heavy-industry.

• Academic Background: Bachelor or master’s degree in mechanical/Electrical Engineering or Business, Engineering ideally with experience in (maintenance or manufacturing) demand and capacity planning and scheduling

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 414619  | Work Area: Solution and Product Management  | Expected Travel: 0 - 30%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

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